Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
AdministrativeAssistant

Scott Lafferty

Louisville,KY

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through a consistent work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Maintained machines Seven days a week with being on call sixteen hrs a day. Training new Technician and cash messengers.

Overview

12
12
years of professional experience

Work History

ATM Technician

Atm Solutions
Louisville, Ky
12.2016 - 03.2024
  • Explained diagnostic findings to customers and outlined repair or service options, corrected problems, and preformed a successful transaction before leaving site.
  • Diagnosed and troubleshot problems, updating machines to latest software.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Preformed work on both cash dispensers and cash acceptors on larger bank machines which was considered second line.
  • Trained all new technicians, on installing, programming installing and programming both S&G and Kaba locks.

ATM Field Service Technician

Quick Cash INC
Jeffersonville , Indiana
03.2012 - 04.2016
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance, first line and second line tech.
  • Efficiently troubleshot and repaired Bank Atms and currency counters with IR, MG, and UV counterfeit detection. equipment to cut company costs and maximize productivity.
  • Updated and replaced outdated Card readers and software for Retail machines.
  • Installed and maintained automated teller machines in retail stores.

Education

Bachelor of Science - Computer Science

Indiana University, Bloomington
Bloomington, IN
12-2012

Skills

Advanced troubleshooting

Security protocols

Software installation

Electrical

ATM maintenance

Spare parts management

Cash handling expertise

Mechanical aptitude

Serve customers

Technical training

System upgrades

Affiliations

  • Things i enjoy to do is building lifted diesel trucks, land clearing, i also enjoy weight lifting

Accomplishments

Computer information technology certificate 2012.

Online marketing

Timeline

ATM Technician

Atm Solutions
12.2016 - 03.2024

ATM Field Service Technician

Quick Cash INC
03.2012 - 04.2016

Bachelor of Science - Computer Science

Indiana University, Bloomington

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Scott Lafferty