SCOTT LAYTHAM
Raleigh,NC
Summary
Dependable and motivated candidate successful at managing multiple priorities with a positive attitude and a keen attention to detail. Proficient in traditional and modern research methodologies, with an extensive background in customer service and hospitality.
Overview
16
16
years of professional experience
Work History
Amazon Delivery Driver
Global Logistic Carriers
Morrisville, NC
10.2025 - Current
- Delivered packages efficiently while adhering to safety and traffic regulations.
- Managed route planning to optimize delivery times and reduce fuel consumption.
- Communicated with dispatch to provide timely updates on delivery status and issues.
- Maintained accurate logs of deliveries, ensuring compliance with company policies.
Graduate Teaching Assistant
UNC Wilmington
Wilmington, NC
08.2020 - 05.2022
- Assisted in developing curriculum materials to enhance student learning experiences.
- Evaluated student assignments and provided constructive feedback to promote academic growth.
- Provided timely and constructive feedback on assignments, enabling students to refine their work and achieve higher grades.
- Supported instructors in grading exams and papers, maintaining accurate records of student performance throughout the semester.
Sales Associate/Asst. Manager
The Vitamin Shoppe
Cary, NC
01.2016 - 06.2017
- Enhanced customer experience through personalized product recommendations and nutritional education.
- Built relationships with customers to encourage repeat business.
- Executed daily cash management procedures, ensuring accuracy in transactions and financial reporting.
- Managed inventory levels to ensure optimal stock availability and minimized product shortages.
Bartender/Server/Manager
Big Boom Italian Restaurant and Bar
Raleigh, NC
07.2015 - 11.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business through personalized service.
- Crafted innovative cocktails and beverages, enhancing customer satisfaction and bar experience.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Server
Olive Garden
Cary, NC
10.2014 - 06.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints efficiently, ensuring satisfaction and repeat business.
- Cultivated warm relationships with regular customers.
- Developed knowledge of wine pairings to enhance guest dining experience through recommendations.
Bartender/Manager
Uncle Joe's Sports Bar and Grill
Ithaca, NY
02.2012 - 03.2014
- Supervised bar staff, ensuring adherence to service standards and operational procedures.
- Trained and mentored new bartenders on drink preparation and customer service techniques.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
Bartender/Server
Chili's Bar & Grill
Ithaca, NY
05.2010 - 02.2012
- Provided exceptional customer service, enhancing guest satisfaction through personalized interactions.
- Implemented efficient workflow practices, improving overall bar operation speed during peak hours.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Master of Arts - Psychology
UNC Wilmington
Wilmington, NC05-2022
Bachelor of Arts - Psychology
UNC Wilmington
Wilmington, NC05-2020
Associate of Arts -
Wake Technical Community College
Raleigh, NC05-2018
Bachelor of Science - Business Administration
SUNY Cortland
Cortland, NYSkills
- Scientific Research & Writing
- Statistical Data Analysis (R, Python, SPSS)
- Data Collection (MTurk)
- Survey Design and Development (Qualtrics)
- Microsoft Office (Excel, Power Point, Word)
- Team Management
- Analytical Thinking
- Teamwork and Collaboration
Accomplishments
- Ironman Triathlete: 2x Ironman World Championship Qualifier (Kona, HI, 2022, 2023), 2x Ironman 70.3 World Championship Qualifier (St. George, UT, 2022; Lahti, Finland, 2023); 2x All World Athlete (2021, 2022)
Timeline
Amazon Delivery Driver
Global Logistic Carriers
10.2025 - Current
Graduate Teaching Assistant
UNC Wilmington
08.2020 - 05.2022
Sales Associate/Asst. Manager
The Vitamin Shoppe
01.2016 - 06.2017
Bartender/Server/Manager
Big Boom Italian Restaurant and Bar
07.2015 - 11.2015
Server
Olive Garden
10.2014 - 06.2015
Bartender/Manager
Uncle Joe's Sports Bar and Grill
02.2012 - 03.2014
Bartender/Server
Chili's Bar & Grill
05.2010 - 02.2012
Master of Arts - Psychology
UNC Wilmington
Bachelor of Arts - Psychology
UNC Wilmington
Associate of Arts -
Wake Technical Community College
Bachelor of Science - Business Administration
SUNY Cortland
Certificates And Licenses
Certified Nutrition Coach, Precision Nutrition (PN), Nutrition Coaching Certification