Scott Lombardo
East Taunton,MA
Summary
Experienced Forman and Technician with over 30 years of experience in Electrical and Alarms. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Field Supervisor
American Alarm And Communications
296 Broadway Arlington, MA 02474
09.2020 - Current
- Created and implemented plans to maximize efficiency of workers.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Coordinated scheduling and deployment of field technicians to optimize service efficiency.
- Increased revenue generation through upselling additional services during routine maintenance visits based on client needs assessment.
- Managed budgets, controlled expenses, and maintained accurate financial records for field service operations.
Alarm System Technician
ADT Corp.
Waltham, MA
11.2010 - Current
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Responded to maintenance calls and troubleshot devices.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Read and understood product manuals and blueprints.
- Demonstrated features and functionality of alarm systems to customers.
Electrical Foreman
Glynn Electric
Plymouth, MA
07.2001 - 10.2010
- Monitored employee performance and adherence to job specifications to maintain quality standards and high client satisfaction.
- Supervised crew of electricians and maintained safe, efficient and structured work environment.
- Evaluated job scope and determined necessary supplies, timelines and projected expenses.
- Monitored employees to enforce safety and work performance standards.
- Evaluated job site and project specifications to determine supply needs, coordinating availability of equipment and materials.
- Managed team of up to 20 electricians, including performance evaluation and scheduling.
- Planned, assigned, scheduled and supervised work of power linesmen, electricians and other assisting personnel.
Education
High School Diploma -
Brockton High School
Brockton, MASkills
- Security and burglar alarms
- Customer service
- Supervision
- Fire alarm systems
Certification
- First Aid/CPR Certified
- OSHA 30
- Avigilon
- Alarm.com
- Eagle Eye
- Genetec
- Newton Fire
- Brivo Cloud
- Verint
- Quincy Fire
- Parabit
- Boston Fire
- Class B journeyman
Timeline
Field Supervisor
American Alarm And Communications
09.2020 - Current
Alarm System Technician
ADT Corp.
11.2010 - Current
Electrical Foreman
Glynn Electric
07.2001 - 10.2010
High School Diploma -
Brockton High School