Scott Marshall
Fayetteville,TX
Summary
Results-driven Director of Claims Operations with a proven track record in enhancing efficiency, ensuring regulatory compliance, and driving customer satisfaction through strategic process improvements.
Overview
10
10
years of professional experience
Work History
Director of Claims Operations
Farm Mutual of Burnet County
Burnet, Texas
01.2017 - Current
- Directed claims processing operations, ensuring efficient workflows and high-quality service delivery.
- Implemented process improvements that enhanced claims handling efficiency and customer satisfaction.
- Managed cross-functional teams to promote streamlined communication and collaboration across operations.
- Analyzed claims data to identify trends, guiding operational strategies that improved claims handling efficiency.
- Oversaw compliance with regulatory requirements in claims management practices.
- Collaborated with IT to optimize claims management systems for better efficiency.
- Monitored performance metrics related to claims processing times, accuracy, quality assurance, customer service levels, and cost containment goals.
- Developed and implemented strategies that streamlined operations, minimized costs, and enhanced customer satisfaction.
- Analyzed financial documents such as budgets, forecasts, invoices. related to claims operations activities in order to ensure accurate reporting of expenses and costs associated with these functions.
- Oversaw the resolution of escalated issues related to claims operations in a timely manner.
- Created reports detailing key performance indicators related to claims operations activities in order to monitor progress against established goals and targets.
- Collaborated with other departments within the organization to develop strategies for improving overall operational effectiveness.
- Ensured compliance with all applicable laws and regulations governing claims operations activities within the organization's jurisdiction.
- Performed root cause analysis on recurring issues to identify solutions that improved claims processing outcomes.
- Coordinated preparation of external audit materials and external financial reporting.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Analyzed competitors and market trends to facilitate business growth.
Skills
- Claims management
- Process improvement
- Data analysis
- Compliance oversight
- Performance metrics
- Customer relationship management
Timeline
Director of Claims Operations
Farm Mutual of Burnet County
01.2017 - Current