Eric Vickers
Roanoke,TX
Summary
Seasoned Claims Operations Leader with over a decade of experience managing large-scale property and casualty claims for top-tier carriers including State Farm, Liberty Mutual, Berkshire Hathaway and Universal Property & Casualty. Proven track record of building and leading high-performing field and in-office teams, driving vendor performance improvements, and enhancing operational workflows across catastrophe and daily claims environments. Adept at creating and executing scalable training programs, overseeing compliance audits, and establishing performance metrics that consistently exceed client expectations. Committed to excellence in service delivery, regulatory adherence, and strategic partner collaboration in fast-paced, high-volume claims environments.
Overview
23
23
years of professional experience
Work History
Director of Claims Operations
Fair Deal Claims
11.2023 - Current
- Audited all appraisal and claim files to ensure quality, accuracy, and regulatory compliance.
- Streamlined claims control processes, enhancing reporting efficiency and reducing errors.
- Designed and implemented internal audit procedures, improving data accuracy and operational transparency.
Site Manager
Alacrity Solutions
10.2020 - 11.2023
- Directed day-to-day operations across multiple field and in-office claims sites that exceeded carrier expectations.
- Collaborated with State Farm Consultants and Executives to develop the current Vendor Manager Program that is now implemented by all Independent Adjuster Firms.
- Led performance reviews with senior carrier executives; delivered data-driven production reports and coordinated weekly staff trainings.
Site Manager
TheBest Claims Solutions
09.2017 - 10.2020
- Managed 400+ independent adjusters during Hurricane Irma response, elevating vendor ranking from 8th to 1st within two months.
- Supervised all operations for 250+ deployed adjusters across Large Loss, Commercial, Workers' Comp, Hail Reconciliation, and Daily Homeowners claims.
- Improved TheBest's State Farm Vendor ranking to number 1 for in office operations.
- Spearheaded the growth of the Non-State Farm Vendors with adjusters assigned to 14 Carriers with both field and desk assignments.
- Directed setup and operations of new claim center, including floor planning, IT infrastructure, and COVID safety protocols.
Independent Adjuster
Worley Catastrophe Services
07.2012 - 09.2017
- Handled a diverse portfolio of Commercial and Homeowners claims, including experience with desk and field assignments across multiple states.
- Consistently exceeded client and company expectations resulting in a management position after 2 1/2 years in the industry.
- Obtained IICRC Certifications for Water Damage Restoration Technician and Mold Remediation Specialist, NFIP Flood Certification, 2 story and steep Certification, Licensed in 32 states including NY and Perficient in Xactimate and Symbility.
Airborne Infantryman
U.S. Army
06.2002 - 06.2006
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Served as squad team leader during Operation Iraqi Freedom conducting reconnaissance, direct engagement, counterinsurgency and tactical support for supply convoys.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities for the Iraqi National Guard.
- Promoted to E-5 Sergeant in the shortest approved time by the U.S. Army, Obtained Expert Infantryman Qualification on 1st attempt, Combat Infantryman, Received 3 Army Commendation Medal and Russian Airborne Wings.
Education
Bachelor of Science - Medical Microbiology And Bacteriology
University of Florida
Gainesville, FL12.2010
High School Diploma -
Grenada High School
Grenada, MS05.2002
Skills
- Leadership and Team Development
- Operational Management
- Dispute Resolution
- Small Business Operations
- Analytical Thinking
- CPAU
Certification
- Certified Property Appraiser and Umpire - Insurance Appraisal And Umpire Association
Timeline
Director of Claims Operations
Fair Deal Claims
11.2023 - Current
Site Manager
Alacrity Solutions
10.2020 - 11.2023
Site Manager
TheBest Claims Solutions
09.2017 - 10.2020
Independent Adjuster
Worley Catastrophe Services
07.2012 - 09.2017
Airborne Infantryman
U.S. Army
06.2002 - 06.2006
Bachelor of Science - Medical Microbiology And Bacteriology
University of Florida
High School Diploma -
Grenada High School
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