Veronica A. Martin
Friendswood,TX
Summary
Passionate trainer and mentor with exceptional management abilities. Recognized for taking a results-driven approach with training and development. Adept at building, leading, and motivating high-performing, cross-functional teams. Effective communication skills and the ability to foster and maintain productive, collaborative, and profitable work environments. Proficient in overseeing centre operations. Empower employees to independently handle daily functions and meet customer needs. Successful at tracking expenses to maximize profitability. High demonstration of planning and organizational skills built during successful career.
Overview
19
19
years of professional experience
Work History
Center director
Jenny Craig
07.2014 - Current
- Identifies and acquires new clients, driving high levels of sales and revenue generation, satisfaction, and retention. Clear Lake Center is Currently 100% Premium Mix MTD with 6 Sales.
- Sources, builds, trains, and supports a multifaceted team. Focusing on client connection, motivation, planning, and confidence building.
- Responsible for daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving center goals.
- Continually analyzes key data to identify and develop action plans, driving record levels of revenue and service goals.
- Responsible for daily banking deposits.
Consultant
Jenny Craig
Webster, TX
03.2004 - 07.2014
- Deliver exceptional customer service and utilizing member feedback to boost organization's overall mission and objectives.
- Successfully help members take action and achieve their weight loss/maintenance goals.
- Answer phones in a professional manner providing answers when possible and transferring calls or taking messages when needed.
- Perform assigned tasks with reliability, honesty, and integrity. Follows through on commitments and meets assigned deadlines.
Education
High School Diploma -
Lubbock High School
Lubbock, TX05.2000
Skills
- Self starter
- Results driven
- Ability to multitask
- Excellent coaching skills
- Efficient under pressure
- Staff training/development
- Effective leader
- Sales and marketing
Accomplishments
Million Dollar Center 2018
Consistent Center Contribution of 40% or higher monthly
Developed Consultations used in market to boost Client Retention
Timeline
Center director
Jenny Craig
07.2014 - Current
Consultant
Jenny Craig
03.2004 - 07.2014
High School Diploma -
Lubbock High School