Summary
Work History
Education
Skills
Objective
Timeline

Scott Martin

Naples,FL

Summary

Highly skilled Business Development Manager with robust exposure in IT and healthcare retail industries. Renowned for achieving and maintaining excellence in sales, customer service, and multi-faceted business operations. Commended for exceptional abilities to build long-standing customer relations and implement strategic B2B sales methodologies within SAAS online reservations platforms.

Work History

Business Operations Associate

Walgreens
02.2022 - Current
  • Provided critical logistical and operational support for vaccination sites, ensuring seamless scheduling and operations.
  • Boosted customer satisfaction rates by addressing inquiries promptly and providing exceptional service.
  • Strategically supported corporate management with pivotal healthcare initiatives.

Business Development Manager

FareHarbor
08.2017 - 02.2022
  • Developed and maintained over 80+ high-value client relationships, leveraging advanced negotiation skills to expedite the sales process.
  • Enhanced customer experience by providing consultative advice on how our solutions could address their specific challenges effectively.
  • Achieved a record-breaking company closing ratio of 70%-80% through over 100+ product demonstrations in CY 2018.
  • Successfully collaborated with IT analysts and executive management to enhance the SAAS system user experience, achieving a noteworthy 15% improvement in client satisfaction.

Functional Support Consultant

E.R.S. IT
01.2014 - 08.2017
  • Managed e-commerce POS system implementations, processing transactions exceeding $10K monthly.
  • Spearheaded POS system integrations with social media and e-commerce platforms like Facebook, Instagram, and Shopify.
  • Utilized analytics to enhance sales processes through data-driven improvements and trend analysis.

Education

Bachelor of Arts - Communications

University of Minnesota - Twin Cities, Minneapolis, MN
08.2016

Skills

Sales operations

Sales Presentations

Objection handling

Strategic Prospecting

Pipeline Management

CRM proficiency

Contract Negotiation

Proposal Preparation

Relationship Establishment

Customer Service

Business development and planning

Objective

Driven and forward-thinking B2B Sales Consultant with a track record of surpassing revenue goals and driving customer satisfaction. Looking to leverage extensive expertise in business development and customer relationship management as a B2B Sales Consultant in the Naples market.

Timeline

Business Operations Associate - Walgreens
02.2022 - Current
Business Development Manager - FareHarbor
08.2017 - 02.2022
Functional Support Consultant - E.R.S. IT
01.2014 - 08.2017
University of Minnesota - Twin Cities - Bachelor of Arts, Communications

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Scott Martin