Scott Martin
Liberty,SC
Summary
Results-driven Branch Manager with expertise in branch operations, safety management, and team development. Proven track record in driving performance improvements and enhancing customer satisfaction through effective training initiatives and financial oversight. My strongest points are in safety and safety training. I understand how important worker injuries can affect the bottom line and how to approach each situation to protect our company. Im a recruiter and have a niche in finding skilled employees. I am budget driven
Overview
29
29
years of professional experience
1
1
Certification
Work History
Branch Manager
Staffzone
Greenville, SC
01.2025 - 04.2026
- Directed daily branch operations to ensure adherence to company policies and safety regulations.
- Managed staff scheduling, optimizing resource allocation for peak productivity.
- Led the implementation of training programs for new employees, enhancing team performance and service quality.
- Cultivated and sustained client relationships to enhance loyalty and drive repeat business.
- Conducted performance reviews, providing constructive feedback to support employee development initiatives.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
Branch Manager
Hirequest Direct
Greenville, SC
10.2019 - 12.2024
- Led branch operations to ensure compliance with safety and industry regulations.
- Managed staffing levels, optimizing workforce efficiency and productivity across all shifts.
- Developed training programs to enhance employee skills and improve service delivery standards.
- Implemented process improvements resulting in reduced operational costs and increased service quality.
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained new team members on recruitment best practices, ensuring a high level of competency within the team.
- Participated in job fairs and networking events to source potential candidates, expanding company''s reach within the job market.
- Handled day-to-day accounting processes to drive financial accuracy.
- Used advanced software to prepare documents, reports, and presentations.
Goodcare Pest Control
Owner/Operator
Six Mile, SC
01.2005 - 01.2019
- Established effective pest management strategies to enhance client satisfaction.
- Trained and mentored staff on best practices for pest control services.
- Implemented safety protocols to ensure compliance with industry regulations.
- Developed customer relationships through exceptional service and follow-up consultations.
- Conducted thorough inspections and assessments to identify pest issues promptly.
- Utilized advanced treatment technologies to provide effective pest solutions.
Pest Control
Terminix Services
Greenville, SC
01.1997 - 01.2005
- Conducted thorough inspections to identify pest infestations and recommend appropriate treatment plans.
- Applied various pest control methods, including chemical treatments and integrated pest management strategies.
- Educated clients on preventive measures and best practices to minimize pest-related issues.
- Maintained accurate records of service visits, treatments performed, and client interactions for compliance purposes.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
High School Diploma -
DW Daniel
Central, SCSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Safety Meetings-Toolbox Talks
- Safety stand down facilitation
- AR AGING
- Key Indicator performance
- Billing
- Maintaining Budgets
Accomplishments
I have won employee of the month numerous times through out my work history
Certification
OSHA 10
OSHA 30
Timeline
Branch Manager
Staffzone
01.2025 - 04.2026
Branch Manager
Hirequest Direct
10.2019 - 12.2024
Goodcare Pest Control
Owner/Operator
01.2005 - 01.2019
Pest Control
Terminix Services
01.1997 - 01.2005
High School Diploma -
DW Daniel
SOUTH CAROLINA PEST CONTROL LICENSE 1999-2019
Was certified with the state all these years to apply and teach application of pesticides ..