Scott Mathieson
Rio Rancho,USA
Summary
As an experienced and skilled professional with extensive experience coordinating department operations and delivering exceptional customer service, my background lies in providing diagnostic services and support to mechanics and technicians, while communicating effectively and thoroughly with customers to build trusting relationships and maximize repeat and referral business. Having refined and targeted my skills in providing estimates, preparing repair orders, and conducting customer follow-ups, I am ready to contribute to your service team.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Maintenance Supervisor
Jaguar Precision Machine
2025.07 - 2026.04
- Maintaining the machines for daily operations.
- Led crew of 1-2 people to complete maintenance tasks efficiently
- Oversaw shop upkeep to uphold safety protocols consistently
- Coordinated with vendors to maintain high standards of customer service
- Managing inventory, sorting new material orders as they come in
- Assist with purchasing materials
- Packing parts and materials to ship out
- Produced unique works to enhance project visibility.
Claim adjuster
C.a.r.s. Corcorans Auto Repair Service
2024.10 - 2024.05
- Approved claims up to $4,000 limit efficiently.
- Managed daily call intake operations, handling over 40 calls to address client inquiries and facilitate claims processing.
Claim adjuster
Century Automotive Service Corp.
2019.07 - 2024.05
- Assessed claims and produced detailed inspection reports to expedite processing and support decisions.
- Reviewed and approved claims up to $4,000, ensuring compliance and accuracy.
- Collaborated with dealerships and mechanics nationwide to verify auto repairs and customer contract eligibility.
- Managed over 40 call intakes daily to maintain efficient communication.
- Analyzed inspection reports while overseeing communications for timely responses.
- Guided clients in understanding service agreements and resolving inquiries effectively.
- Delivered exceptional customer service, enhancing overall client satisfaction.
Express Lane Service Tech
Garcia Subaru- North
2018.06 - 2019.07
- Conducted multi-point inspections of maintenance items, topped off fluids, and ensured tire and brake safety.
- Perform routine maintenance services, including oil changes, tire rotations, battery replacement, and basic fluid services and driving vehicles in and out of the service bay in a safe and timely manner.
- Completed documentation to ensure compliance with policies and procedures.
- Maintained clean workspace and professional appearance while delivering services.
- Obtained emissions certification to ensure compliance with environmental regulations.
Service Advisor
Express Lane, Melloy Dodge
2012.03 - 2018.02
- Advised customers on upcoming services, wrote service tickets, and processed customer transactions.
- Achieved monthly top customer service scores in the department.
- Handled multiple incoming phone calls, providing prompt assistance to customers.
- Informed customers of diagnostic results and scheduled appointments with the main service drive.
- Call in parts from different vendors, follow up to ensure the part is ordered, and receive the estimated delivery date to inform the customer.
- Supervised team of technicians, ensuring smooth operations and timely service delivery.
- Maintained emissions certification to comply with industry standards.
Assistant Service Manager
Jiffy Lube
2004.09 - 2012.04
Education
GED -
TVI (CNM)
2005-05
Skills
- Facility Management
- Preventive Maintenance
- Work Order Management
- Safety Compliance
- Technical Troubleshooting
- Equipment Maintenance
- Technical Inspections
- Equipment Calibration
- Project Coordination
- Operational Efficiency
- Risk Management
- Inventory Management
- Parts Ordering
- Vehicle Inspection
- Team Leadership
- Team Building
- Customer Service
- Multitasking and Organization
- Communication Skills
- Outlook
- CPM
- Team supervision
- Facilities maintenance
- Maintenance recordkeeping
- Troubleshooting
- Work order management
- Equipment troubleshooting
- Inventory monitoring
- Vendor relationship management
- Quality control
- Staff management
- Deadline management
- Materials requisition
- Production scheduling
- Inventory replenishment
- Vehicle maintenance
- Equipment maintenance
- Vendor coordination
- Work order processing
- Safety compliance
- Equipment operation
- OSHA compliance
- Professional communication
- Work area inspection
- Team collaboration
- Employee safety training
- Customer relations
- Heavy lifting
- Machinery operations
- Materials and labor costing
- Hazard monitoring and management
- Supply requisition
Certification
- Forklift Operator 9/3/2025-9/3/2028
- Emissions Recertified October 2018
Timeline
Maintenance Supervisor
Jaguar Precision Machine
2025.07 - 2026.04
Claim adjuster
C.a.r.s. Corcorans Auto Repair Service
2024.10 - 2024.05
Claim adjuster
Century Automotive Service Corp.
2019.07 - 2024.05
Express Lane Service Tech
Garcia Subaru- North
2018.06 - 2019.07
Service Advisor
Express Lane, Melloy Dodge
2012.03 - 2018.02
Assistant Service Manager
Jiffy Lube
2004.09 - 2012.04
GED -
TVI (CNM)