Scott Mattern
Pilot Travel Centers
Carlisle,PA
23
years of professional experience
Dynamic leader with a proven track record at AT&T Mobility, Sprint as well at excelling in team supervision and customer service. Skilled in cash handling and inventory management, I drive results through effective problem-solving and training initiatives, enhancing team performance and boosting profitability. Committed to fostering a positive work environment and achieving operational excellence.
Work History
Shift Leader
2 Years 3 Months- Supervised team members to ensure efficient operations and adherence to safety protocols.
- Trained new employees on service standards and operational procedures for seamless integration.
- Coordinated daily shift schedules to optimize staffing levels and resource allocation.
- Monitored inventory levels, ensuring timely restocking of products to meet customer demand.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Owner
4 Years- Operated high-pressure washing equipment for effective surface cleaning.
- Developed and implemented efficient cleaning procedures to enhance service quality.
- Managed scheduling and logistics to optimize service delivery across multiple locations.
- Trained new employees on safety protocols and operational best practices.
- Conducted site assessments to determine appropriate cleaning techniques and solutions.
- Maintained customer relationships through effective communication and follow-up services.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Inventory Specialist
1 Year 8 Months- Managed inventory levels to ensure product availability and minimize stock shortages.
- Conducted regular audits to verify inventory accuracy and rectify discrepancies.
- Utilized warehouse management systems to track inventory movements efficiently.
- Collaborated with cross-functional teams to streamline supply chain processes.
- Provided training and support to new team members on inventory protocols.
- Analyzed trends in inventory data to optimize stock replenishment strategies.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
Multiple Store Manager
6 Years- Optimized inventory management processes to enhance stock availability and reduce excess inventory.
- Implemented training programs for staff to improve sales techniques and customer service skills.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Coordinated cross-functional teams to execute marketing initiatives aligned with corporate objectives.
- Maintained consistently high visual merchandising standards across all stores for an attractive shopping experience.
- Analyzed key financial metrics to identify areas of opportunity for cost savings and revenue growth.
- Managed multiple store locations for consistent brand representation and customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
District Manager
12 Years 6 Months- Oversaw daily operations across multiple retail locations, ensuring compliance with corporate policies.
- Developed and implemented training programs to enhance team performance and customer service skills.
- Analyzed sales data to identify trends, leading to strategic adjustments in inventory management.
- Collaborated with cross-functional teams to optimize store layout and improve customer experience.
- Monitored key performance indicators, driving initiatives that increased overall store profitability.
- Conducted regular assessments of staff performance, providing feedback and coaching for development.
- Led recruitment efforts to build a high-performing team aligned with company objectives.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate of Science - Criminal Justice
High School Diploma
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Customer service focus
Creative problem solving
Team supervision
Inventory counts
Sales and upselling
Sales expertise
Timeline
Shift Leader
Pilot Travel Centers
06.2024 - CurrentRead More
Inventory Specialist
Office Depot Inc
10.2022 - 06.2024Read More
Owner
West Shore PowerWashing
03.2022 - 03.2026Read More
Multiple Store Manager
Sprint
06.2016 - 06.2022Read More
District Manager
AT&T Mobility
10.2003 - 04.2016Read More
Harrisburg Area Community College
Associate of Science from Criminal Justice
Read More
Weat Perry High School
High School Diploma
Read More