Scott McDonald
Technician
Liverpool,NY
Summary
Experienced worker who's determined to continue work in a technical field that includes troubleshooting and repairing devices. Skilled with problem solving, critical thinking, and able to manage several different tasks at once. The ability to adapt to change well and work in a fast paced environment. Take feedback as a positive growing opportunity. Strong work ethic and a willingness to learn in a timely matter, as well as a valuable member to any team I can be apart of. Great respect and understanding for customers/clients time and give the best customer service skills I have.
Overview
5
5
years of professional experience
Work History
Teller
M&T Bank
06.2023 - Current
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Advanced Repair Agent
Geek Squad - Best Buy
12.2018 - 06.2023
- Diagnosed complex technical issues, utilizing problem-solving skills to find effective solutions.
- Implemented new repair techniques
- Maintained accurate records of repairs, ensuring proper tracking and inventory control.
- Provided exceptional customer service, addressing concerns and answering questions about repairs.
- Conducted thorough testing of repaired devices, verifying functionality before returning to customers.
- Strengthened relationships with clients through consistent communication during repair process.
- Assisted in training new repair agents, sharing expertise and knowledge for their professional development.
Education
No Degree - Communications
Monroe Community College
Rochester, NY 05.2001 -
No Degree - Communications
Onondaga Community College
Syracuse, NY 05.2001 -
Skills
Computer system repair
Software repair
Hardware Installation
Hardware diagnostics
Customer Service
Attention to Detail
Multitasking
Adaptability
Team Collaboration
Customer Relations
Accomplishments
- Earned Best Buys 2022 "Above and Beyond" Award with my work within Geek Squad.
- Earned Best Buys 2020 "MVP" Award for my work with Geek Squad.
- Completed Best Buys "Sparks Leadership Program" in 2022 to gain a better understanding of being a leader for your team.
Timeline
Teller
M&T Bank
06.2023 - Current
Advanced Repair Agent
Geek Squad - Best Buy
12.2018 - 06.2023
No Degree - Communications
Monroe Community College
05.2001 -
No Degree - Communications
Onondaga Community College
05.2001 -