Scott Metting
Cleburne,Texas
Summary
Experienced Leader focused on Customer Service, Team Building and the Bottom line Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality.
Overview
43
43
years of professional experience
Work History
Service Manager
Hogan Truck Leasing
Grand Prairie, Texas
04.2021 - 02.2025
- Responsible for 500 Lease and Rental units from this location and shared the responsibility for the Carmax and Dedicated units running in the Texas and Oklahoma area
Service Manager
Southwest Idealease
Dallas, Texas
01.2011 - 04.2021
- Service Manager for the largest single location in the Idealease system
- 850 units including refrigerated and dry van trailers
- Responsibilities include reducing running costs, Parts inventory control, Warranty submission, Recalls, OTR breakdowns and most importantly Customer satisfaction
- I was responsible for 32 employees, made up of Technicians, Administration, Parts and Warranty personnel
- Maintain a 97% customer retention rate
- Pms % not to exceed 4%
Service Manager
Salem Nationalease
Dallas, Texas
01.2010 - 01.2011
- Service Manager
- We grew to one of the largest most profitable locations company wide
- Service and Parts management, OTR breakdown service for Dallas units wherever the breakdown location may be, Com Check to OTR vendors
Service Manager
Bright Nationalease
Dallas, Texas
01.2005 - 01.2010
- Service Manager, Harry Hines Location, over 800 power units, the largest and most profitable shop in the Bright system
- Service Manager, Operated and revamped the South Dallas location
- Service Manager, Opened, tooled and operated the Cedar Hill / JC Penny location
Owner
Caribbean Concepts Landscape and Irrigation
01.1998 - 01.2005
- Owner of Caribbean Concepts Landscaping / Irrigation
Service Manager
Rollins Truck Leasing
Houston, Texas
01.1982 - 01.1998
- Service Manager, Houston Texas
- Service Manager, Phoenix Arizona
- Shop Foreman, Grand Prairie Texas
Education
High School -
Boswell High School
Saginaw, Texas01.1981
Skills
- Quality Service Oversight
- Team Leadership
- Inventory Management
- New employee hiring
- Staff motivation
- Service delivery optimization
- Order Processing Efficiency
- Integrity-Focused Professional
- Positive attitude
- Schedule management
- Client retention strategies
References
Available upon request
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