Scott Miller
CHAMPLIN,MN
Summary
Proactive Branch Manager with extensive experience in branch operations management and customer service. Successfully improved customer satisfaction and streamlined daily operations, while fostering strong relationships with clients and business partners. Expertise in loan processing, resource allocation, and generating new business leads.
Overview
6
6
years of professional experience
Work History
Branch Manager
Nations Lending
07.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Sr Loan Officer
BOE Mortgage
12.2018 - 07.2023
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
Education
Bachelor of Science - Marketing
Columbia Online
Maple Grove, MN03-1998
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
Timeline
Branch Manager
Nations Lending
07.2023 - Current
Sr Loan Officer
BOE Mortgage
12.2018 - 07.2023
Bachelor of Science - Marketing
Columbia Online
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