Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Quote
Interests
Languages
Timeline
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Scott Miller

Scott Miller

Chandler,AZ

Summary

Proven leader with a strong track record in team management, project execution, and process improvement. Known for aligning efforts with strategic goals and fostering collaboration to drive results.

Overview

3
3

Years of insurance adjusting

5
5

Years of registration and title processing

18
18

Years of customer service

Work History

AI Training/AI Data Annotator

Data Annotations
05.2025 - Current
  • Highly detail-oriented and analytical, with a strong ability to interpret complex data and apply precise annotation guidelines to support high-quality machine learning outcomes
  • Experienced in managing multiple projects independently, maintaining data accuracy through quality checks, and working with structured formats like
    JSON within ML workflows

Senior Registration Specialist

Carvana LLC
10.2019 - 05.2025
  • Served as Acting Team Lead for the Executive Resolutions Team, focusing on reducing escalation trends and improving case closure rates through cross-departmental coordination to resolve complex customer issues
  • Processed high-volume title and registration submissions across 30+ states, ensuring compliance with complex, state-specific regulations
  • Consistently exceeded performance benchmarks, maintaining 4% rejection rate and a 12 minute average submission time
  • Led two specialty teams focused on streamlining operations and resolving 40+ contract discrepancies per day
  • Trained and mentored new team members, accelerating onboarding and enhancing overall team effectiveness

Inside Property Claims Adjuster

Farmers Insurance Company
03.2016 - 05.2019
  • Assessed property damage by verifying photo documentation, ensuring
    accuracy and claim validity
  • Resolved 80+ weekly property claims efficiently, consistently meeting cycle
    time and customer satisfaction targets

Customer Advocate

Verizon Wireless
09.2014 - 10.2015
  • Managed 20–30 daily inbound calls with empathetic, solution-focused service
  • Consistently met or exceeded resolution and customer satisfaction goals

Education

Bachelor of Science - Health Administration

University of Phoenix
Tempe, AZ
05-2012

Skills

  • Innovative Problem Solving
  • Effective Task Prioritization
  • Strategic Relationship Building
  • Agility in Dynamic Environments

Accomplishments

Unmatched Dedication award

Ranked top 3 in department for exceeding key performance metrics

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

HybridRemoteOn-Site

Important To Me

Work-life balanceCareer advancementPersonal development programs

Quote

"Attitude is a little thing that makes a big difference."
– Winston Churchill

Interests

Team building

Process improvement

Leadership

Creative problem solving

Embracing new challenges

Languages

English
Native or Bilingual

Timeline

AI Training/AI Data Annotator

Data Annotations
05.2025 - Current

Senior Registration Specialist

Carvana LLC
10.2019 - 05.2025

Inside Property Claims Adjuster

Farmers Insurance Company
03.2016 - 05.2019

Customer Advocate

Verizon Wireless
09.2014 - 10.2015

Bachelor of Science - Health Administration

University of Phoenix

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