Scott Morin

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Educated clients on new products or services to increase customer engagement with brand.
• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
• Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

• Managed daily business operations, resulting in smooth workflow and enhanced productivity.
• Developed and maintained strong relationships with vendors to ensure timely delivery of products and services.
• Addressed customer complaints promptly, resulting in improved client satisfaction rates and increased loyalty.

Purhasing and administration of small material handling equipment company and machine shop.