Scott Morin
Westbrook,ME
Summary
Dynamic Service Manager with proven expertise in operations management and team leadership. Skilled in optimizing service delivery and enhancing customer relations, fostering a positive work environment that drives employee satisfaction and operational efficiency.
Overview
1
1
Certification
16
16
years of professional experience
Work History
GM/Service Manager
Moose Landing Marina
10.2021 - Current
- Oversaw daily marina operations, ensuring compliance with safety and quality standards.
- Managed staff scheduling, optimizing workforce efficiency and service delivery.
- Coordinated maintenance of marina facilities, enhancing customer experience and satisfaction.
- Developed training programs for employees, fostering skill development and teamwork.
- Implemented inventory management systems, improving resource allocation and tracking.
- Monitored financial performance, identifying areas for cost reduction and revenue growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Oversaw daily operations, ensuring customer satisfaction and service excellence.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Marine Technician
Moose Landing Marina
10.2018 - 01.2021
- Diagnosed and repaired marine propulsion systems, ensuring optimal performance for diverse watercraft.
- Conducted routine maintenance on vessels, enhancing reliability and customer satisfaction.
- Collaborated with team members to troubleshoot electrical and mechanical issues efficiently.
- Implemented new procedures for safety checks, improving compliance with industry standards.
- Mentored junior technicians in repair techniques, fostering a culture of continuous learning.
- Streamlined workflow processes for service requests, reducing turnaround time significantly.
- Assisted in training new marine technicians in various aspects of ship maintenance procedures to ensure optimal team performance.
Marine Technician
Goodhue Boat Company
09.2015 - 08.2018
- Developed training materials for staff on advanced diagnostic tools and systems used in repairs.
- Led initiatives to enhance inventory management practices, optimizing parts availability and reducing costs.
- Completed diagnosis and repairs of marine engines and drive transmissions.
- Contributed to a clean marine environment by ensuring compliance with environmental regulations for waste disposal and pollution prevention measures.
- Maintained certifications and professional knowledge through participation in specialized training courses, workshops, and seminars to stay current with industry trends and best practices.
Marine Technician
Paugus Bay Marina
02.2011 - 09.2015
- Increased fuel efficiency through careful monitoring of engine performance indicators and timely maintenance interventions.
- Ensured reliable propulsion system performance via inspection and servicing of shafts seals bearings gearboxes thrusters.
- Enhanced vessel performance by conducting regular maintenance checks on marine engines and equipment.
- Maintained accurate inventory of spare parts to minimize delays in repairs or replacements during critical operations.
Education
Associate of Applied Science - Marine Technology
New Hampshire Technical College
Laconia, NH05-1997
High School Diploma -
Dover High School
Dover, NH05-1995
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Staff management
- Customer relations
- Training and development
- Staff training
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Employee development
Certification
Mercruiser Master Certified Technician
Mercury Outboard Master Technician
Volvo Penta Master Certified Gas Technician
OSHA 12 Certified
CPR Certified
Timeline
GM/Service Manager
Moose Landing Marina
10.2021 - Current
Marine Technician
Moose Landing Marina
10.2018 - 01.2021
Marine Technician
Goodhue Boat Company
09.2015 - 08.2018
Marine Technician
Paugus Bay Marina
02.2011 - 09.2015
Associate of Applied Science - Marine Technology
New Hampshire Technical College
High School Diploma -
Dover High School