Scott Moscato
PORT SAINT LUCIE,FL
Summary
Accomplished Sales and Installations Technician with a proven track record at ADT Security Systems, excelling in customer service and attention to detail. Leveraged expertise in relationship building to surpass sales goals by innovative strategies, achieving consistent customer satisfaction and loyalty. Skilled in multitasking and managing high-stress situations, demonstrating exceptional verbal communication and workload management.
Overview
14
14
years of professional experience
Work History
Sales and Installations Technician
ADT Security Systems
03.2019 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Achieved sales targets consistently by implementing innovative sales techniques and utilizing comprehensive product knowledge.
- Led and motivated sales team to meet and exceed sales goals.
- Surpassed monthly sales goals through innovative sales techniques.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Customer Service Representative
Nationwide Insurance Company
03.2017 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
BJ's Restaurant & Brewhouse
07.2011 - 03.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Chili's Restaurant
07.2014 - 10.2015
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Ale House Restaurant
01.2011 - 06.2014
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate of Arts - Psychology
Santa Fe College
Gainesville, FL05.2014
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Written/Verbal Communication
- Customer interaction
- Relationship Building
- Workload Management
Pursing Aviation
I am currently pursing my private pilot license along with multiple other certifications required in aviation.
Timeline
Sales and Installations Technician
ADT Security Systems
03.2019 - Current
Customer Service Representative
Nationwide Insurance Company
03.2017 - 03.2019
Server
Chili's Restaurant
07.2014 - 10.2015
Server
BJ's Restaurant & Brewhouse
07.2011 - 03.2017
Server
Ale House Restaurant
01.2011 - 06.2014
Associate of Arts - Psychology
Santa Fe College
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