Scott M. Sheldon
Weedsport
Summary
Dynamic and adaptable professional with a strong background in customer service excellence at Southwest Airlines, Mesa Airlines, and Target. Proven leadership in training team members and optimizing operations for maximum efficiency. Expertise in time management and emergency response ensures safety and satisfaction in high-pressure environments. Committed to cultivating positive guest experiences while driving team success through collaboration and strategic problem-solving.
Overview
5
5
years of professional experience
Work History
Flight Attendant
Southwest Airlines
11.2023 - Current
- Provide excellent hospitality and customer service.
- Collaborate with team members to ensure safety, efficiency, and service excellence.
- Maintain compliance with company policies and safety procedures.
- Follow mandatory FAA rules and regulations, and safety procedures.
- Trained and certified on Boeing 737-700, 800, and Max8 Aircraft
Guest Advocate/ Team Trainer
Target
Syracuse, NY
10.2021 - Current
- Service Desk, where guests make returns, answer guest questions, fulfill guest needs, drive up, order pick-up.
- Facilitated training and onboarding of new team members to enhance engagement and career development.
- Team Lead Mentor- Learning the skills of a Team Leader, communicating with Team Members, effectively managing departments within the store, managing break schedules, drive up times, setting goals for Team Members.
Flight Attendant
Mesa Airlines
12.2023 - 09.2025
- Provide reliable and excellent customer service with beverages and meals.
- Remain positive, respectful, and understanding during challenging situations.
- Perform safety related duties, medical emergencies, safety demos, emergency evacuations.
- Trained to use emergency equipment onboard aircraft.
- Qualified for Embraer 175, CRJ-900.
Education
Regents Diploma -
Jordan Elbridge High School
Jordan, NY06-2022
Skills
- Communication
- Time Management
- Problem Solving
- Leadership
Timeline
Flight Attendant
Mesa Airlines
12.2023 - 09.2025
Flight Attendant
Southwest Airlines
11.2023 - Current
Guest Advocate/ Team Trainer
Target
10.2021 - Current
Regents Diploma -
Jordan Elbridge High School