Scott Neeley
Massillon,OH
Summary
Retail Manager experienced in optimizing retail operations and enhancing team productivity. Delivered employee empowerment through effective training and mentorship, ensuring independent handling of daily functions and exemplary customer service. Committed to driving growth and operational efficiency.
Overview
20
20
years of professional experience
Work History
Packaged Goods Manager
Buehler’s Fresh Foods
03.2022 - Current
- Received corporate store of the year award in 2024.
- Assisted store manager in setting and implementing sales goals and objectives to drive store performance.
- Trained and mentored staff, delivering guidance and constructive feedback to enhance team capabilities.
Store Manager
Speedway
06.2016 - 03.2022
- Received district KPI award for my store in 2018.
- Inspired team members to collaborate effectively, boosting overall sales efforts.
- Oversaw daily operations, coordinating scheduling, inventory management, and customer service to ensure smooth store functionality.
Service Advisor
Progressive Chevrolet
04.2012 - 06.2016
- Advised customers on vehicle maintenance, repair needs, and recommended services.
- Coordinated with service technicians to clarify diagnostics, repairs, and completion timelines.
- Communicated status updates, estimates, and invoice details to customers throughout service process.
- Wrote accurate repair orders and documented customer concerns for technician review.
TLE Support Manager
Walmart
03.2007 - 03.2012
- Led support team operations, ensuring fast customer issue resolution and consistent service standards.
- Coached associates on process compliance, customer engagement, and performance expectations.
- Coached associates on process compliance, customer engagement, and front-end performance expectations.
- Coordinated daily workflows across departments to maintain smooth store operations and coverage.
Education
Bachelor Of Science - Criminal Justice
West Liberty University
West Liberty05.2002
Skills
- Inventory management
- Staff training
- Staff training and development
- Team leadership
- Sales performance
- Decision-making
- Supply chain optimizationtttt
- Customer service
- Attention to detail
Timeline
Packaged Goods Manager
Buehler’s Fresh Foods
03.2022 - Current
Store Manager
Speedway
06.2016 - 03.2022
Service Advisor
Progressive Chevrolet
04.2012 - 06.2016
TLE Support Manager
Walmart
03.2007 - 03.2012
Bachelor Of Science - Criminal Justice
West Liberty University