Scott Penman
Wilson,NC
Summary
Proven Automotive Technician with a track record of enhancing customer satisfaction at Quality Tire Company. Skilled in engine repair and problem-solving, demonstrating a strong work ethic and safety awareness. Excelled in leadership as a Shift Manager at Pizza Hut, improving team performance through effective communication and decision-making.
Overview
10
10
years of professional experience
Work History
Automotive Technician
Quality Tire Company
11.2020 - 06.2023
- Changed, rotated, and balanced tires on different types of vehicles.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
Automotive Mechanic
Whites Tire Service Of Wilson
06.2018 - 11.2020
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Completed minor to moderate engine and transmission repair.
Shift Manager
Pizza Hut
02.2013 - 04.2015
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Education
GED -
Wilson Technical Community College
Wilson, NC05.2002
Skills
- Strong Work Ethic
- Changing tires
- Engine repair
- Problem-Solving
- Safety awareness
- Valid Driver's License
- Customer Service
- Decision-Making
- Customer service focus
- Punctual and Reliable
Timeline
Automotive Technician
Quality Tire Company
11.2020 - 06.2023
Automotive Mechanic
Whites Tire Service Of Wilson
06.2018 - 11.2020
Shift Manager
Pizza Hut
02.2013 - 04.2015
GED -
Wilson Technical Community College
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