Scott Peterson
Cumberland,RI
Summary
Accomplished Logistics Coordinator and Order Fulfillment Supervisor at Wilson Language Training Corporation, adept in supply chain operations and inventory control. Spearheaded efficiency improvements and team leadership, enhancing order accuracy and customer satisfaction. Skilled in transportation management and problem-solving, ensuring seamless shipping and fulfillment processes.
Overview
19
19
years of professional experience
Work History
Logistics Coordinator
Wilson Language Training Corporation
Oxford, MA
02.2024 - Current
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Ensured accurate completion of customs documents for international shipments as required by law.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Assisted in the development of logistics strategies to support business growth and expansion.
Order Fulfillment Supervisor
Wilson Language Training Corporation
Oxford, MA
02.2020 - 02.2024
- Developed and implemented strategies to ensure efficient order fulfillment processes.
- Monitored warehouse operations to identify areas of improvement in order accuracy, and efficiency.
- Supervised a team of 4 order pickers and packers to ensure proper product handling and timely delivery of orders.
- Trained new staff on picking, packing, shipping, receiving, inventory control procedures and safety regulations.
- Conducted regular performance reviews with staff members to identify training needs.
- Communicated daily with internal departments regarding any issues or changes in customer requirements that impacted order fulfillment processes.
- Evaluated current methods of workflow optimization and suggested improvements when necessary.
- Trained new employees on proper techniques for packaging, equipment operation and inventory management.
- Fielded incoming calls and emails from customer service and sales representatives and verified clear and complete communication among involved parties.
- Learned company products and services and communicated effectively with internal and external customers regarding actual and potential sales.
- Collaborated with warehouse staff to ensure proper packaging and labeling of shipments.
Order Fulfillment Associate
Wilson Language Training Corporation
Oxford, MA
11.2005 - 02.2020
- Adhered strictly to departmental policies and procedures at all times.
- Operated forklift, pallet jack, or other equipment as needed.
- Collaborated with customer service to facilitate special orders or rush deliveries when necessary.
- Monitored stock levels and communicated needs for replenishment to management.
- Processed customer orders with accuracy and efficiency.
- Contributed ideas towards process improvement initiatives within the fulfillment team.
- Organized warehouse shelves and bins in an orderly fashion.
- Verified order accuracy prior to shipment.
- Packaged items for shipping following established procedures.
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
- Conducted routine cycle counts and reconciled problems found.
- Assisted in training new warehouse employees.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
Education
Leicester High School
Skills
- Reports Generation
- Delivery confirmation
- Supply Chain Operations
- Inventory Control
- Computer-Based Inventory System
- Transportation Management
- Warehousing Processes
- Problem-Solving
- Training and leadership
- Efficiency Improvement
- Communication
- Shipping procedures
Affiliations
- CYSA Vice President of Recreational Soccer
- CYSA Soccer coach
Timeline
Logistics Coordinator
Wilson Language Training Corporation
02.2024 - Current
Order Fulfillment Supervisor
Wilson Language Training Corporation
02.2020 - 02.2024
Order Fulfillment Associate
Wilson Language Training Corporation
11.2005 - 02.2020
Leicester High School
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