Scott Pierce
8514 Laguna Woods Ct
Summary
Dynamic Pool Technician and Service Manager with a proven track record at Pinch A Penny, excelling in pump maintenance and inventory management. Recognized for enhancing operational efficiency and customer satisfaction through expert advice and process improvements. Self-motivated professional committed to delivering exceptional service and driving revenue growth. Continuing growth in remodels, and new pool construction.
Overview
2025
2025
years of professional experience
Work History
Service Manager
Pinch A Penny
Dunedin, FL
08.2020 - 10.2024
- Trained and mentored staff on product knowledge and service protocols.
- Implemented process improvements to enhance operational efficiency and reduce wait times.
- Conducted regular inventory assessments to maintain optimal stock levels and minimize losses.
- Increased overall revenue by upselling additional services and products during routine maintenance
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups
Pool Technician
Pinch A Penny Pool Patio Spa
Dunedin, FL
2018 - 2020
- Collaborated with team members to streamline service delivery processes.
- Trained new technicians on best practices for pool maintenance and safety protocols.
- Implemented inventory management procedures, optimizing supply ordering processes.
- Led customer service initiatives, improving satisfaction through timely support and solutions.
- Managed daily operations to ensure high-quality customer service and satisfaction.
Retail Sales Associate
Pinch A Penny Pool Patio Spa
Dunedin, FL
07.2016 - 08.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of pool and spa products to provide accurate recommendations.
- Operated point-of-sale system efficiently for transactions and inventory management.
- Processed customer orders and returns while ensuring compliance with company policies.
Human Resources Coordinator
Mimeo.com
Memphis, TN
10.2009 - 2016
- Assisted with recruitment processes, including scheduling interviews and coordinating candidate communications.
- Managed employee onboarding procedures, ensuring a smooth transition for new hires.
- Maintained accurate employee records and supported data entry in HRIS systems.
- Facilitated training sessions on company policies and benefits for new employees.
Education
High School Diploma -
Millington Central High School
Millington, TN04.2004
Timeline
Service Manager
Pinch A Penny
08.2020 - 10.2024
Retail Sales Associate
Pinch A Penny Pool Patio Spa
07.2016 - 08.2017
Human Resources Coordinator
Mimeo.com
10.2009 - 2016
Pool Technician
Pinch A Penny Pool Patio Spa
2018 - 2020
High School Diploma -
Millington Central High School
Skills
Backwashing filters
Valve replacement
Algae treatment
Pump maintenance
Inventory management
Preventive Maintenance
Analytical thinking
Self motivation
Construction
Light fixture replacement