Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

Athena Millsaps

Charlotte,NC

Summary

My name is Athena Millsaps, I'm 27 years old and I currently live in Charlotte, NC but am re-locating to Wilmington in November 2026 and am exploring employment opportunities. I am self-driven to professional development and have pursued diverse job opportunities across various fields.

Overview

7
7
years of professional experience

Work History

Service Supervisor

Trident Pool Group
Charlotte, NC
03.2024 - Current
  • I manage 54 pools in Charlotte, NC. I ran one year as a technician and was promoted. I communicate with customers via email, text and call. My main communication is with property managers and HOA’s. I prep each North Carolina pool for pre inspection yearly. South Carolina is our neighbor and I also prep those, but SC does not do pre-inspections.
  • Handle inspectors and DES in South Carolina
  • Train new hires, manage routes, optimize pool routes.
  • I complete controller repairs, calibrate chlorine and acid controllers as well as replace return lines in pump rooms and chlorine lines.
  • Supervised daily operations, ensuring compliance with safety standards and service protocols.
  • Trained and mentored team members on effective pool maintenance techniques and customer service practices.
  • Implemented process improvements to enhance efficiency and reduce service times for clients.
  • Coordinated scheduling of service calls, optimizing route efficiency to maximize productivity.

Seasonal Remote Furniture Associate

Williams-Sonoma
Remote
10.2023 - 2024
  • Communicated with clients to find and design layout best suited for client needs and location.
  • Updated customers on scheduled deliveries of furniture to homes.
  • Researched furniture materials and suggested pieces to clients based on budget and want.
  • Followed up with clients after installation and delivery to gauge customer satisfaction.
  • Technical difficulty Help. Assistance navigating our websites.

Part Time Housekeeper/ Training Manager as Needed

Mandy’s Cleaning Services
Charlotte, NC
06.2021 - 10.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • I do this as needed on the side for extra income. As well as when they need help.

Work From Home Appointment Setter

Vanoy Construction
Boone, NC
06.2022 - 12.2022
  • Managed over 50 customer calls a day
  • Appointment setter
  • Documented calls
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments and new projects.
  • Set up meetings
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Communicated with management to provide feedback on value and productiveness.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.

Office Administrative Assistant

Servpro
Charlotte, NC
10.2020 - 04.2022
  • Worked remotely as well as in office
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Created and updated records and files to maintain document compliance.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Photographer-Part Time

Self Employed
Charlotte, NC
01.2019 - 2022
  • Portrait Photography
  • Wedding experience
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.

Education

Certified Pool Operator - CPO

CPO License
03.2024

Associates in Business - Business Administration And Management

Central Piedmont Community College
Charlotte, NC
06.2021

High School Diploma -

Watauga High School
Boone, NC
06.2017

Skills

  • Customer Service
  • Scheduling
  • Business Administration
  • Problem Solving
  • Quickbooks
  • Communication
  • Marketing
  • Self Driven
  • Adobe Illustrator
  • Tool proficiency
  • System diagnostics
  • Mechanical aptitude
  • Electrical
  • Pool chemical and repair knowledge
  • Work order preparation
  • Backwashing filters
  • Pump maintenance
  • Valve replacement
  • Algae treatment
  • Pool cover installation
  • Chlorine handling
  • Water testing
  • Safety procedures
  • Winterizing pools

Education

true

Timeline

Service Supervisor

Trident Pool Group
03.2024 - Current

Seasonal Remote Furniture Associate

Williams-Sonoma
10.2023 - 2024

Work From Home Appointment Setter

Vanoy Construction
06.2022 - 12.2022

Part Time Housekeeper/ Training Manager as Needed

Mandy’s Cleaning Services
06.2021 - 10.2023

Office Administrative Assistant

Servpro
10.2020 - 04.2022

Photographer-Part Time

Self Employed
01.2019 - 2022

Associates in Business - Business Administration And Management

Central Piedmont Community College

High School Diploma -

Watauga High School

Certified Pool Operator - CPO

CPO License
Athena Millsaps