Athena Millsaps
Charlotte,NC
Summary
My name is Athena Millsaps, I'm 27 years old and I currently live in Charlotte, NC but am re-locating to Wilmington in November 2026 and am exploring employment opportunities. I am self-driven to professional development and have pursued diverse job opportunities across various fields.
Overview
7
7
years of professional experience
Work History
Service Supervisor
Trident Pool Group
Charlotte, NC
03.2024 - Current
- I manage 54 pools in Charlotte, NC. I ran one year as a technician and was promoted. I communicate with customers via email, text and call. My main communication is with property managers and HOA’s. I prep each North Carolina pool for pre inspection yearly. South Carolina is our neighbor and I also prep those, but SC does not do pre-inspections.
- Handle inspectors and DES in South Carolina
- Train new hires, manage routes, optimize pool routes.
- I complete controller repairs, calibrate chlorine and acid controllers as well as replace return lines in pump rooms and chlorine lines.
- Supervised daily operations, ensuring compliance with safety standards and service protocols.
- Trained and mentored team members on effective pool maintenance techniques and customer service practices.
- Implemented process improvements to enhance efficiency and reduce service times for clients.
- Coordinated scheduling of service calls, optimizing route efficiency to maximize productivity.
Seasonal Remote Furniture Associate
Williams-Sonoma
Remote
10.2023 - 2024
- Communicated with clients to find and design layout best suited for client needs and location.
- Updated customers on scheduled deliveries of furniture to homes.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Technical difficulty Help. Assistance navigating our websites.
Part Time Housekeeper/ Training Manager as Needed
Mandy’s Cleaning Services
Charlotte, NC
06.2021 - 10.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- I do this as needed on the side for extra income. As well as when they need help.
Work From Home Appointment Setter
Vanoy Construction
Boone, NC
06.2022 - 12.2022
- Managed over 50 customer calls a day
- Appointment setter
- Documented calls
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments and new projects.
- Set up meetings
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Communicated with management to provide feedback on value and productiveness.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
Office Administrative Assistant
Servpro
Charlotte, NC
10.2020 - 04.2022
- Worked remotely as well as in office
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Photographer-Part Time
Self Employed
Charlotte, NC
01.2019 - 2022
- Portrait Photography
- Wedding experience
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
Education
Certified Pool Operator - CPO
CPO License
03.2024
Associates in Business - Business Administration And Management
Central Piedmont Community College
Charlotte, NC06.2021
High School Diploma -
Watauga High School
Boone, NC06.2017
Skills
- Customer Service
- Scheduling
- Business Administration
- Problem Solving
- Quickbooks
- Communication
- Marketing
- Self Driven
- Adobe Illustrator
- Tool proficiency
- System diagnostics
- Mechanical aptitude
- Electrical
- Pool chemical and repair knowledge
- Work order preparation
- Backwashing filters
- Pump maintenance
- Valve replacement
- Algae treatment
- Pool cover installation
- Chlorine handling
- Water testing
- Safety procedures
- Winterizing pools
Education
true
Timeline
Service Supervisor
Trident Pool Group
03.2024 - Current
Seasonal Remote Furniture Associate
Williams-Sonoma
10.2023 - 2024
Work From Home Appointment Setter
Vanoy Construction
06.2022 - 12.2022
Part Time Housekeeper/ Training Manager as Needed
Mandy’s Cleaning Services
06.2021 - 10.2023
Office Administrative Assistant
Servpro
10.2020 - 04.2022
Photographer-Part Time
Self Employed
01.2019 - 2022
Associates in Business - Business Administration And Management
Central Piedmont Community College
High School Diploma -
Watauga High School
Certified Pool Operator - CPO
CPO License