Summary
Overview
Work History
Education
Skills
Interests
Timeline
SalesAssociate
Scott Poirier

Scott Poirier

Telecommunications Provisioning Analyst
Westland,MI

Summary

Talented Provisioning Analyst with detail-oriented and hardworking approach to keeping orders flowing efficiently. Knowledgeable about coordinating both installs and issue resolution. Highly organized and forward-thinking team player. Multi-faceted Provisioning Analyst with solid history of working with all major carries for Broadband provisioning as well as MACD, and award-winning POTS ordering and issue resolution, including MACD. Reliable and results-driven ordering and follow up to closure, delivering stellar aptitude for organization, superb people skills and reputation for utmost integrity. Eager to increase productivity and client satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure Telecommunications position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
20
20

Years Telecom Experience with Provisioning & more since 1995

Work History

Provisioning Analyst II

BullsEye - Lingo Telecommunications
Southfield, MI
05.2015 - Current
  • 6-plus years of Broadband provisioning in operations department using all major carrier portals, many midsize or smaller or local carriers using a variety of software and other tools, oversaw internal client communications, managed record tracking and data communication activities.
  • 2-plus years as award-winning POTS provisioner in operations, with all major carriers, midsize and local carriers, for all forms of POTS services, and additional services such as voice mail, hunt groups, call forwarding, and so on.
  • Built long-term relationships due to prompt and courteous service.
  • Conducted daily updates of order and analysis to identify bottlenecks in installation process, found issue resolutions to optimize operations and maximize successful installs.
  • Supported senior company leaders by developing Job Aids for training coworkers, and new hires, and made professional suggestions outlining performance, procedural, and software shortfalls and ways to drive process improvements.
  • Minimized process discrepancies by detailed inspections of all order elements.
  • Training of new hires for provisioning team, with instruction on order management. Additionally wrote and provided team with Job Aids, with continued support for all of team, and internal clients.
  • Directed improvements for company operations and software to meet aggressive deadlines to proper channels for review and implementation.
  • Reported emergencies, weather delays and carrier schedule changes to customers and supervisors. Used escalations, and expedites when appropriate.
  • Oversaw every phase of orders and changes, from purchase order to delivery and install, targeting 100% end-user satisfaction. Also involved heavily with test and turn-up for many different orders.
  • Coordinated with carriers to provide vendor shipping when equipment needed and obtain shipping updates. True as well for equipment returns, with RMA process.
  • Supervised compliance measures regarding company policies for escalations and expedite efforts and issues resolutions.
  • Worked regular business hours, with occasional overtime across night, weekend and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Passionate about learning and committed to continual improvement.
  • Delivered services to customer locations within specific timeframes.
  • Worked well in a team setting, providing support and guidance.
  • Gained strong leadership skills by managing projects from start to finish.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Education

Bachelor of Arts - English

University of Michigan - Ann Arbor
Ann Arbor, MI
09.1980 - 05.1985

Skills

Problem-Solving

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Interests

Travel, writing, movies, books, song writing, playing drums, music, marketing, business, professional empowerment, hiking, biking, and exploring

Timeline

Provisioning Analyst II

BullsEye - Lingo Telecommunications
05.2015 - Current

Bachelor of Arts - English

University of Michigan - Ann Arbor
09.1980 - 05.1985
Scott PoirierTelecommunications Provisioning Analyst