Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Pumphrey

Green Springs,OH

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 10 years of experience. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.


Languages include English and American Sign Language

Overview

13
13
years of professional experience

Work History

Technician

DirectSat USA / Mastec
10.2018 - Current
  • Installation and servicing of Directv, Best Buy and Amazon product and services.

Sales Associate

Young's RV Centers
04.2014 - 10.2018
  • Engage with customers to determine needs, wants, about new RV in order to lead customer that's affordable and would be happy with.

Sales Associate

Bauchman Chevrolet
04.2014 - 03.2015
  • Demonstrated automobiles by explaining capabilities and features, explaining warranties and services.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Followed-up on warm Internet leads and responded to customer questions.

General Manager

RadioShack
01.2011 - 03.2014
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Went from lowest performing store to top preforming store in district in less than 6 months.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Education

Real Estate And Business Management

Terra State Community College
Fremont, OH

Skills

  • Customer Service
  • Blueprint Reading
  • Cost Control
  • Quality Control
  • OSHA Compliance
  • Payment Processing
  • Product Sales
  • Promotional Support
  • Upselling
  • Sales Forecasting
  • Sales Training
  • Problem-Solving Skills
  • Meeting Deadlines
  • Time Management
  • Inventory Control
  • Strategic Planning
  • Staff Development
  • Marketing
  • Policy Implementation
  • Operations Management
  • Lead Generation
  • Negotiation
  • Sales Techniques
  • Staff Management

Timeline

Technician

DirectSat USA / Mastec
10.2018 - Current

Sales Associate

Young's RV Centers
04.2014 - 10.2018

Sales Associate

Bauchman Chevrolet
04.2014 - 03.2015

General Manager

RadioShack
01.2011 - 03.2014

Real Estate And Business Management

Terra State Community College

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Scott Pumphrey