Scott Ralston
Claremont,NH
Summary
Detail-oriented machine operator with a strong commitment to safety compliance and quality inspection. Proven ability to enhance operational efficiency through effective communication and problem-solving skills. Experienced shop manager skilled in team leadership and operational efficiency. Expertise in quality inspection, machine operation, and customer relationship management, consistently achieving high standards and exceeding production goals. Dedicated professional with diverse experience in machine operation and body shop management. Known for strong problem-solving abilities, safety compliance, and effective communication, ready to drive improvements and support team success.
Overview
32
32
years of professional experience
Work History
Machine Operator Technician
Ruger Firearms
Newport, NH
04.2023 - Current
- Operated machinery to produce high-quality firearms components.
- Inspected surfaces for imperfections and ensured adherence to quality standards.
- Followed safety guidelines to maintain a safe working environment at all times.
- Cleaned, sanded and prepared surfaces for finishing operations.
- Selected proper tools and changed out components to properly finish stainless steel, aluminum and other surfaces.
- Adjusted speed and pressure settings according to type of material being polished.
- Ensured that all equipment is properly maintained and serviced regularly.
- Achieved specified finishes by operating buffing, grinding and polishing machinery.
- Maintained safe, efficient and prepared polishing center to support the fabrication department.
- Completed assigned work ahead of schedule consistently and with excellent quality scores.
- Maintained records of production data such as time spent per job and number of pieces produced.
Body Shop Office Manager
Morin Engine
Nashua, NH
04.2022 - 04.2024
- Managed daily operations of body shop office and workflow processes.
- Coordinated communication between technicians, customers, and insurance representatives.
- Scheduled appointments and maintained calendar for service operations.
- Processed customer invoices and handled payment transactions efficiently.
- Resolved customer complaints promptly and efficiently.
- Maintained accurate records of customer interactions and repair status updates.
- Oversaw inventory management and ordered necessary supplies for repairs.
- Ensured that all safety regulations were followed at all times.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
Shop Manager
Mike's Auto Body
Merrimack, New Hampshire
03.2007 - 04.2023
- Managed daily operations of auto body shop, ensuring smooth workflow.
- Trained and mentored staff on repair techniques and customer service standards.
- Implemented safety protocols to maintain a secure working environment for employees.
- Coordinated with insurance companies to process claims and communicate with clients.
- Evaluated equipment maintenance needs to ensure optimal performance in the shop.
- Scheduled repairs and allocated tasks among technicians for efficient service delivery.
- Monitored staff performance and provided feedback and guidance as necessary.
- Resolved customer complaints promptly and professionally.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Conducted regular stock takes to ensure accurate inventory records.
- Oversaw the recruitment, training and development of new staff members.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Ensured compliance with all relevant health, safety and security regulations.
- Performed monthly audits of store operations.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Developed pricing strategies that maximized profits while remaining competitive.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Built and maintained sound business relationships with vendors and suppliers.
Parts Counter Sales Person
Towers Motor Parts
Nashua, New Hampshire
01.2002 - 03.2007
- Assisted customers in identifying and selecting automotive parts.
- Processed customer orders and managed parts inventory effectively.
- Maintained up-to-date knowledge of product availability and specifications.
- Provided exceptional customer service to enhance client satisfaction.
- Utilized point-of-sale systems for efficient transaction processing.
- Trained new staff on product offerings and sales techniques.
- Resolved customer inquiries and concerns regarding product compatibility.
- Received incoming shipments, checked contents against order forms, sorted items according to type, size or other criteria.
- Provided quotes to customers for requested parts.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Kept up-to-date records of all sales transactions using computer software systems.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
- Received, examined and reshelved returned parts.
- Communicated effectively with management on any issues or special requests from customers.
- Adhered to company policies regarding product returns and exchanges, warranties.
- Monitored stock levels regularly to ensure adequate supply of parts in store.
- Communicated product expertise and department process improvements to meet organizational goals.
- Attended trade shows or conventions related to the automotive industry when required.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Verified accuracy of orders before shipping them out to customers.
- Performed complimentary services, battery installation, testing and wiper installations.
- Inspected returned merchandise for damage; restocked shelves accordingly.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Operated point of sales and parts lookup computer systems.
Maintenance Supervisor
Holiday Real Estate
Ocean City, Maryland
02.1995 - 10.1997
- Supervised maintenance team to ensure prompt completion of repair tasks.
- Scheduled regular inspections for building systems and equipment to uphold operational standards.
- Coordinated with vendors for timely procurement of essential maintenance supplies.
- Trained staff on safety procedures and equipment usage to enhance workplace safety.
- Conducted troubleshooting on HVAC and plumbing systems as needed.
- Reviewed work orders to prioritize maintenance requests effectively.
- Maintained inventory records for tools and materials used in maintenance activities.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Implemented preventative maintenance programs for property upkeep.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
- Ordered replacement parts as required to keep machines running efficiently.
- Inspected facilities to determine problems and schedule necessary maintenance.
- Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Ensured that safety regulations were followed by employees while performing maintenance tasks.
- Maintained records of repairs and parts inventory usage to optimize future planning efforts.
- Provided technical support to operations staff as needed to resolve complex problems with equipment or processes.
Education
GED -
Merrimack High School
Merrimack, NH01-1989
Skills
- Quality inspection
- Machine operation
- Tool selection
- Customer relationship management
- Inventory management
- Effective communication
- Problem solving
- Team leadership
- Safety compliance
- Manufacturing
- Start up procedures
- Strong work ethic
- Teamwork and collaboration
Timeline
Machine Operator Technician
Ruger Firearms
04.2023 - Current
Body Shop Office Manager
Morin Engine
04.2022 - 04.2024
Shop Manager
Mike's Auto Body
03.2007 - 04.2023
Parts Counter Sales Person
Towers Motor Parts
01.2002 - 03.2007
Maintenance Supervisor
Holiday Real Estate
02.1995 - 10.1997
GED -
Merrimack High School