Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Ramos

San Antonio,Texas

Summary

Proven QA Analyst and experienced delivery driver, adept in problem-solving and customer service, significantly improved QA processes at JP Morgan Chase. Demonstrated exceptional teamwork and a positive attitude across roles at Amazon, FedEx, and Encore Global, ensuring timely and accurate deliveries. Specialized in leveraging GPS technology and automation to enhance efficiency and accuracy.

Overview

16
16
years of professional experience

Work History

Delivery Driver

Encore Global
10.2022 - Current
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Delivery Driver

FedEx
05.2019 - 10.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Amazon Driver

Amazon
11.2017 - 05.2019
  • Collected and delivered 250 stops, averaging 35 orders per hour.
  • Avoided safety issues with frequent vehicle inspections and preventive maintenance.
  • Maintained accurate customer records and transportation logs.
  • Delivered packages promptly to ensure customer satisfaction.
  • Transported goods safely, ensuring adherence to traffic regulations.

QA Analyst

JP Morgan Chase
01.2009 - 11.2017
  • Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
  • Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
  • Identified opportunities for automation, implementing script-based tests to minimize manual effort and increase accuracy.
  • Supported timely project completion through efficient prioritization and execution of test tasks.
  • Promoted a culture of continuous improvement, regularly reviewing and refining QA processes and methodologies.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Analyzed quality and performance data to support operational decision-making.

Education

Associate of Arts - Business

Northeast Lakeview Community College
Live Oak, TX
05-2018

Skills

  • Constructive Mindset
  • Customer service
  • Valid Driver's license
  • Team-Based Cooperation
  • Meticulous Attention
  • Timely and Dependable
  • Strategic Problem-Solving

Timeline

Delivery Driver

Encore Global
10.2022 - Current

Delivery Driver

FedEx
05.2019 - 10.2023

Amazon Driver

Amazon
11.2017 - 05.2019

QA Analyst

JP Morgan Chase
01.2009 - 11.2017

Associate of Arts - Business

Northeast Lakeview Community College
Scott Ramos