Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Oliver King

North Hudson,USA

Summary

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Delivery driver

DOORDASH
07.2023 - Current
  • Use device navigation apps to deliver food & groceries to customers in a timely manner
  • Adhere to metrics such as customer rating, on time deliveries, completion rate, & accuracy
  • Ability to work independently/ Self motivated
  • Interact with customers in a professional manner
  • Follow specific instructions to ensure each order is delivered as desired by customers
  • Drive in inclement weather such as snow or rain

Independent Insurance Adjuster

Independent Insurance Adjuster
01.2022 - Current
  • Process insurance claims for Auto, Property, and Liability claims
  • Interpreting and understanding individuals’ insurance policy
  • Ability to work independently/ Self-motivation / Self-promotion to increase workflow
  • Interact with customers in a professional manner
  • Investigate claims & provide written and visual documentation to support findings
  • Acquired Minnesota and Texas All Lines Licenses
  • Adhere to CE credit requirements

Delivery driver Associate

AMG Prime/Amazon
11.2023 - 01.2025
  • Use device navigation apps to deliver packages to customers in a timely manner
  • Review AI routing, and make changes to route that makes sense logistically
  • Navigate oversized vans through residential and business communities
  • Safe driving and customer obsession is the top priority
  • Load van in a staging area
  • Interact with customers in a professional manner, and follow specific instructions to ensure each package is delivered safely, and securely
  • Drive in inclement weather such as snow or rain

Customer Care Representative

comcast NBC Universal
08.2021 - 10.2023
  • Receive inbound calls for new & existing customers, build rapport, & ask discovery questions to tie back to sell and promote additional line of business
  • Assist customers with a variety of different account issues, technical, billing
  • Negotiate new contracts based on customers’ wants and needs
  • Achieve and exceed sales goals
  • Keep up to date on new & upcoming promotions
  • Stay up to date with competitive offers to be able to sell more effectively

UTILITY LOCATOR/HAND DIG

usic
01.2021 - 08.2021
  • Primary responsibilities were to accurately locate underground utilities
  • Utilities located were gas, communications (phone and cable), and electricity
  • Primary tools used to locate utilities are a transmitter, receiver and utility prints
  • After the locate is complete I mark and document the locate by taking pictures
  • I work independently and prioritize tickets by required completion time and location to optimize productivity while still maintaining accuracy and adhering to company standards

Production associate

renewal by anderson
09.2020 - 01.2021
  • Cross train in multiple areas and be flexible to help support production needs
  • Follow procedures, standardized work, control plans, and product specifications
  • Identify problems and defects and bring them to the attention of supervisors and leads
  • Operate, clean and inspect manufacturing equipment and hand tools
  • Clean, stock, and prepare work area to ensure optimal productivity
  • Review work order to ensure that I am using the proper personal protective equipment

CommOps2

comcast NBC Universal
11.2015 - 07.2020
  • Find the most logistically responsible to route my technicians
  • Learned all 5 areas we route to help fill in when short staffed ensure the success of our department
  • Assist techs by task message, email and phone to provide solutions for issues in the field
  • Handle escalation requests from various departments through EROne and EChat
  • Communicate with customers to set proper expectations for arrival times
  • Provide hourly progress reports to techs and management for routing transparency

Billing customer account executive

01.2012 - 11.2015
  • Receive inbound calls for billing clarification and resolution
  • Use negation skills to deescalate irate customers
  • Use active listening skills to build value and find opportunities to suggest additional services

Materials Coordinator

penske logistics
10.2007 - 03.2011
  • Responsible for the design, planning and execution of transporting 1000-1500 parts per load
  • Coordinated with warehouse to determine transportation needs and overcome logistic challenges
  • Provided Penske corporate office with DOT compliance documents
  • Responsible for DOT log auditing and investigation of suspicious log activity
  • Communicate DOT log findings to techs for coaching and compliance purposes
  • Certified Smith System safety trainer
  • Conducted classes and ride alongs to reinforce best driving safety practices
  • Processed payroll

Education

General Education diploma -

Normandale Community College
Minneapolis, MN

Skills

  • Sales Proficiency
  • Effective Communication
  • Team Leadership
  • Constructive Mindset
  • Customer Support Expertise
  • Collaborative Teamwork
  • Consistently Dependable
  • Critical Thinking Skills
  • Thorough Review Skills
  • Task Organization and Planning
  • Punctual and reliable
  • Map reading and navigation skills

Certification

  • Certificate in General Insurance–The Institutes Risk & Insurance Knowledge Group; foundational knowledge across various types of insurance claims.

Timeline

Delivery driver Associate

AMG Prime/Amazon
11.2023 - 01.2025

Delivery driver

DOORDASH
07.2023 - Current

Independent Insurance Adjuster

Independent Insurance Adjuster
01.2022 - Current

Customer Care Representative

comcast NBC Universal
08.2021 - 10.2023

UTILITY LOCATOR/HAND DIG

usic
01.2021 - 08.2021

Production associate

renewal by anderson
09.2020 - 01.2021

CommOps2

comcast NBC Universal
11.2015 - 07.2020

Billing customer account executive

01.2012 - 11.2015

Materials Coordinator

penske logistics
10.2007 - 03.2011

General Education diploma -

Normandale Community College

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Oliver King