Scott Reynolds
Denver,Colorado
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Subject Matter Expert/Item Writer
Certiport, a Pearson VUE business
01.2024 - Current
- Collaborate to develop exam objectives, help create exam blueprints, and craft exam items for the various technical, certification exams that Certiport delivers for top global companies.
Customer Service Coordinator/Onsite Coordinator
Transcat
01.2021 - Current
- Manage the Salesforce queue for the Transcat Denver Lab-personally answering questions, solving technical issues, and/or transferring Salesforce cases to the appropriate departments or individuals throughout the entire company
- Deliver all repair quotes to our customers and maintain communication until the customers receive their repaired equipment
- Demonstrate upmost customer service duties and skills to existing and potential customers through phone calls, emails and Salesforce cases
- Revise quotes, document the revisions, and seek updated Purchase Orders
- Assist with logging in the equipment and billing when needed
- In-depth experience with all Microsoft environments, Sharepoint, A+, Caltrak, Cal Labs, and Salesforce
- Serve as the main channel of communication among the Transcat sales team, Transcat technicians, and Transcat customers to organize, plan, and schedule all aspects of an onsite calibration visit
- Schedule dates with customers and assign the appropriate engineers/technicians to approximately 30 to 35 onsites calibration visits a month between the Transcat Denver and Portland Labs
- Maintain and organize the annual workflow of the Sharepoint calendars of both labs
- Work closely and assist members of the sales team in obtaining purchase orders, analyzing risks, revising financial quotes, and answering and/or directing any customers’ questions regarding the upcoming onsite
- Distribute (printing and shipping) calibration certificates to customers after the onsite has been completed and reviewed for quality assurance
- Onsite Coordinating duties began to phase out in March of 2023 to focus more of my efforts on the needs and functions of the Aurora lab.
Subject Matter Expert/Item Writer
International Association of Privacy Professionals (IAPP)
01.2015 - Current
- Develop test items for various standardized tests administered by IAPP ranging from personal privacy, confidentiality, network security, and the handling of sensitive information within an organization or company
- Write and develop training materials for new employees and test items derived from those training materials for various companies contracted with IAPP.
Store Manager/Customer Service Manager
Dependable Cleaners
01.2019 - 01.2021
- Optimizing profits by monitoring and controlling costs
- Hiring, firing, and training new employees
- Supervising the current staff and scheduling their shifts
- Resolving any customer issues to their satisfaction and maintaining supreme customer service for the company
- Managing the inventory of the store and properly handling the day’s cash/credit card intake through deposits and precise documentation.
Customer Service/Golf Caddie
01.2016 - 01.2018
- Provide exceptional customer service to the members and their guests to ensure a pleasurable experience during their round of golf at the following exclusive country clubs: Kinloch Golf Club, Richmond, Virginia & Trump National Golf Club, Jupiter, Florida & Deepdale Golf Club, Manhasset, New York
Content Manager
ROSWorks
01.2005 - 01.2015
- Develop English Language Arts test items for grades K-12 that are aligned to the state educational curriculums of Virginia and South Carolina
- Also familiar with the Common Core State Standards
- Subject Matter ExpertWrite fictional, nonfictional, and writing/research passages with accompanying test items to add to the English Language Arts item bank
- Build customized tests for school divisions in Virginia and South Carolina following the pacing charts/guides designed by the respective school divisions
- Manage a network of teachers throughout Virginia and South Carolina who review, field-test, and write test items
- Monitor changes in state content standards and correlate test items accordingly
- Edit test items for other subjects (math, science, history/social studies)
- Write and edit portions of outgoing submissions to Requests for Proposals (RFPs)
- Proficient in all Microsoft environments (Word, PowerPoint, Excel, and Outlook) Facebook, Instagram, Twitter, and other social media channels
- Proficient in online testing software, such as iSpring, Adobe Captivate, and ExamView.
Adjunct professor of English
Virginia Union University
01.2003 - 01.2005
- Instructed Freshmen Composition (English 111 and English 112) courses on the skills of writing and analyzing various genres of literature.
Recruiter
Virginia Commonwealth University
01.2002 - 01.2004
- Provide information to prospective students and parents through seminars, emails, conversations, and tours for the Undergraduate Office of Admissions.
Tutor
Rockbridge Co. High School
01.2001 - 01.2002
- Tutored homebound students in high school English, Spanish, and GED preparation.
English teacher
Highland Belle School
01.1998 - 01.2000
- Instructed ninth, tenth, and eleventh grade English courses, emphasizing reading, writing, and grammar skills as well as literature and poetry appreciation to students who were deemed 'at-risk.'
Education
Master of Arts - Composition and Rhetoric
Virginia Commonwealth University
Richmond, VABachelor of Arts - English
The University of Arizona
Tucson, AZEstudio Internacional Sampere
Skills
- Strong analytical skills
- Customer Focus
- Creative solutions
- Strategic Thinking
- Content Development
- Content Editing
- Account Management
- Customer Relations
- Project Management
- Logistics Coordination
Certification
SEMrush Academy-Digital Marketing, 2019
Timeline
Subject Matter Expert/Item Writer
Certiport, a Pearson VUE business
01.2024 - Current
Customer Service Coordinator/Onsite Coordinator
Transcat
01.2021 - Current
Store Manager/Customer Service Manager
Dependable Cleaners
01.2019 - 01.2021
Customer Service/Golf Caddie
01.2016 - 01.2018
Subject Matter Expert/Item Writer
International Association of Privacy Professionals (IAPP)
01.2015 - Current
Content Manager
ROSWorks
01.2005 - 01.2015
Adjunct professor of English
Virginia Union University
01.2003 - 01.2005
Recruiter
Virginia Commonwealth University
01.2002 - 01.2004
Tutor
Rockbridge Co. High School
01.2001 - 01.2002
English teacher
Highland Belle School
01.1998 - 01.2000
Master of Arts - Composition and Rhetoric
Virginia Commonwealth University
Bachelor of Arts - English
The University of Arizona
Estudio Internacional Sampere
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