Scott Ricks
Palm Springs,CA
Summary
Well-qualified customer service representative and advocate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Small Business Commercial Lines Insurance Agent
The Hartford
Austin, TX
09.2023 - 08.2024
- Offered detailed information about products and binding coverage.
- Expanded agency''s clientele base through successful referral programs and strategic partnerships with local businesses.
- Received inbound phone calls and electronic quote submissions.
- Strengthened client relationships with timely follow-up and excellent customer service, leading to increased retention rates.
- Issued General Liability, Professional Liability, Workers Compensation, and bonds for small business owners throughout the US.
Property and Casualty Insurance Agent
The Zebra
Austin , TX
01.2022 - 08.2023
- Maintained high client retention rates with regular follow-ups, personalized attention, and prompt resolution of issues.
- Developed strong relationships with underwriters to secure competitive premiums and coverage options for clients.
- Developed customized insurance plans for clients that balanced coverage requirements with budgetary constraints, ensuring long-term satisfaction with policy choices.
- Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
Licensed Property & Casualty Insurance Agent
USAA Insurance
Fort Lauderdale, FL
09.2021 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
Nordstrom Rack
Fort Lauderdale, FL
01.2021 - 09.2021
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained records related to sales, returns and inventory availability.
Sales Manager
Nordstrom
Austin, TX
02.2016 - 03.2020
- Researched competitors' activities and products to uncover new trends
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
Education
Technical Training/MOS 2W11E - Aircraft Armament Systems Technology
United States Air Force
Wichita Falls, TXHigh School Diploma -
Round Rock High School
Round Rock, TXSkills
- Ul>
- Customer service-focused
- P>Leasing and sales
- P>Licensed Insurance Agent
- P>Financial Due Diligence
- P>Property and Casualty Insurance
- P>Quotes and sales
Affiliations
USAA and The Zebra Austin
Personal Information
Title: Licensed General Lines P&C Agent
Accomplishments
Licensed General Lines Agent in all 50 states
Timeline
Small Business Commercial Lines Insurance Agent
The Hartford
09.2023 - 08.2024
Property and Casualty Insurance Agent
The Zebra
01.2022 - 08.2023
Licensed Property & Casualty Insurance Agent
USAA Insurance
09.2021 - 12.2021
Sales Associate
Nordstrom Rack
01.2021 - 09.2021
Sales Manager
Nordstrom
02.2016 - 03.2020
Technical Training/MOS 2W11E - Aircraft Armament Systems Technology
United States Air Force
High School Diploma -
Round Rock High School