Scott Russell
Southaven,MS
Summary
Logistics and supply chain professional skilled in the improvement of supply chain operations to increase efficiency. Extensive background in parcel delivery. Offering 17 years of experience in data collection, analysis and management.
Overview
19
19
years of professional experience
Work History
Senior Customer Logistics Manager
FedEx Ground
Olive Branch, MS
03.2021 - Current
- Worked collaboratively with customers and staff at various levels.
- Maintained high standards of internal and external customer service.
- Identified and resolved shipping and packaging errors.
- Led and managed projects to support logistics efforts and plans.
- Reconciled shipment data between multiple systems to maintain alignment.
- Collaborated effectively in cross-functional team-oriented environment.
- Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
- Created and maintained communication channels while delivering relevant information to major internal customers and stakeholders.
Assistant Senior Manager
FedEx Ground
Olive Branch, MS
08.2017 - Current
- Managed spot operation of over 270 swaps a day, worked with and collaborated with large Customers
- Collaborated with various levels from Field Sales, Enterprise Local (now Customer Success Executive), Worldwide Account managers, and Director of Sales
- Worked with Hub operations on volume availability coordination with pickups, customer issues such as SWAK and relabel
- Attended Customer planning meetings with Sales for Peak or large releases
- Ensure inbound operations were successful, worked with HR to ensure proper staffing, worked with engineering specialist to set goals for upcoming year
- Ensured company initiatives were rolled out properly such as 7-day operation, DRO, CSA HD/GRD overlap
- Managed station budget
- Helped ensure business process controls are in place to ensure CSM processes are in place
- Hire and trained middle managers (SOM and PDMs)
- Ensure Core Values and Pillars were being upheld in daily operations
Senior Manager
FedEx Ground
Evergreen, AL
11.2014 - 08.2017
- Ensured inbound, outbound, and Pick up and Delivery operations were successful daily.
- Made sure all CSM processes were followed and BCSA was conducted correctly
- Worked with Sales and CPC on new account set up
- Ensured Core Values and Pillars were being upheld in daily operations
- Facilitated FMO events for new Ops Managers
- Served alongside district staff on DCRT team
- Developed and led process improvements to optimize operations and reduce costs.
Sort Manager
FedEx Ground
Little Rock, AR
08.2013 - 11.2014
- Responsible for the successful completion of the Inbound operation
- Hired and trained Operations managers
- Conducted engagement meeting for PHs
Pick Up and Delivery Manager
FedEx Ground
, AL
05.2011 - 08.2013
- Coordinated Pick up and Delivery operations
- Worked with Independent Contractors to achieve appropriate service levels
- Worked with CPC and Sales coordinating new pickup and ensuring customer needs are met
Senior Manager
FedEx Ground
, AL
07.2010 - 05.2011
- Ensured day to day operations were successful
- Made sure all CSM processes were followed and BCSA was conducted correctly
- Worked with Sales and CPC on new account set up
- Ensured Core Values and Pillars were being upheld in daily operations
- Facilitated FMO events for new Ops Managers
- Served alongside district staff on DCRT team
Pick Up and Delivery Manager/Ops Manager
FedEx Ground
Fayetteville, AR
04.2007 - 07.2010
- Coordinated Pick up and Delivery operations
- Worked with Independent Contractors to achieve appropriate service levels
- Worked with CPC and Sales coordinating new pickup and ensuring customer needs are met
Education
MBA -
University of Central Arkansas
01.2004
BBA -
University of Central Arkansas
01.2003
Skills
- Microsoft Office, PeopleSoft, CDAS
- Safety Standards
- Logistics Oversight
- Logistics Management
- Transportation Management Systems
- Work Delegation
- Operational Management
- Team Management
- Continuous Improvement
Accomplishments
- 2 time 5 Star Winner-FedEx's highest honor 2019 and 2022)
- 2019 Purple Promise Quality Award
- 2019 Quality Driven Management Cup Semifinalist
- 2013 Purple Promise Award Winner
- 2014 Sort Manager of the Year
Timeline
Senior Customer Logistics Manager
FedEx Ground
03.2021 - Current
Assistant Senior Manager
FedEx Ground
08.2017 - Current
Senior Manager
FedEx Ground
11.2014 - 08.2017
Sort Manager
FedEx Ground
08.2013 - 11.2014
Pick Up and Delivery Manager
FedEx Ground
05.2011 - 08.2013
Senior Manager
FedEx Ground
07.2010 - 05.2011
Pick Up and Delivery Manager/Ops Manager
FedEx Ground
04.2007 - 07.2010
MBA -
University of Central Arkansas
BBA -
University of Central Arkansas