Results-oriented Operations Leader with extensive experience in team oversight and workflow coordination. Skilled in flooring installation, distribution, and retail supervision, with a strong focus on quality control and safety. Proven capabilities in team development, inventory management, and equipment maintenance. Committed to enhancing productivity through strategic process improvements and fostering effective team collaboration.
Work History
2 Years 3 Months
07.2024 - 10.2026
2 Years 3 Months
PRODUCTION MANAGER
Rite Rug Flooring | Myrtle Beach, South Carolina
07.2024 - 10.2026
Led daily production activities, directing and supporting production staff to meet operational goals.
Monitor employee performance and identify opportunities to improve quality and productivity.
Train employees on equipment use, job responsibilities, safety procedures, and best practices.
Conducted team meetings to address operational issues and coached employees on performance and development.
Monitored employee performance to identify and implement opportunities for improving quality and productivity.
1 Year 11 Months
07.2022 - 06.2024
1 Year 11 Months
OPERATIONS MANAGER
Rite Rug Flooring | Baltimore, Maryland
07.2022 - 06.2024
Oversaw daily flooring installation and distribution operations, ensuring seamless workflow.
Coordinated vendor relationships and material availability, enhancing production flow.
Coordinated operational activities and maintained equipment used in daily operations.
Recruited, hired, trained, and evaluated employees; provided leadership and mentorship to team members.
Managed operational activities and maintenance of equipment to ensure reliability in daily operations.
Worked directly with customers to assess needs and clarify requirements.
5 Months
01.2022 - 06.2022
5 Months
ESTIMATOR
Watson Installation | Baltimore, Maryland
01.2022 - 06.2022
Reviewed project specifications, blueprints, and drawings to estimate material quantities and project needs.
Compared construction plans with field conditions to ensure accurate estimates.
Presented estimates with detailed numerical and descriptive information for clarity.
Updated estimates to capture changes in project scope, materials, and labor requirements, maintaining accuracy.
2 Years 3 Months
10.2019 - 01.2022
2 Years 3 Months
FLOOR SUPERVISOR
Floor & Decor | Baltimore, Maryland
10.2019 - 01.2022
Supervised daily floor operations, coordinated employee assignments, and streamlined workflow to align with company standards.
Trained employees in store procedures, customer service, and safety practices.
Monitored inventory, ensured optimal stock levels, and resolved discrepancies to maintain operational efficiency.
Provided performance feedback and coaching, supported hiring, and helped evaluate employees.
Maintained a clean, organized, and safe work environment.
11 Years 1 Month
05.2008 - 06.2019
11 Years 1 Month
MAINTENANCE / ELECTRICAL SYSTEMS
GlobeComm System | Laurel, Maryland
05.2008 - 06.2019
Installed, tested, repaired, and replaced electrical wiring, equipment, fixtures, and components.
Recorded work performed by in-house staff and outside vendors for HVAC, vehicles, forklifts, lawn equipment, UPS systems, and lighting to ensure operational efficiency.
Worked with conduit, cables, circuit components, and motor power connections; also used cutting and welding equipment.
Diagnosed faults and troubleshot system problems using hand tools, power tools, and electrical test equipment to restore functionality.
Handled conduit, cables, circuit components, and motor power connections; operated cutting and welding equipment to support electrical system maintenance.
3 Months
01.2008 - 04.2008
3 Months
SALES ASSOCIATE
Hoffman Chevrolet | Hagerstown, Maryland
01.2008 - 04.2008
Welcomed customers, identified needs, and assisted in locating merchandise to enhance shopping experience.
Created detailed sales slips and contracts for customer transactions.
Built rapport with customers to match vehicle selections with budget, lifestyle, and feature preferences.
Conducted product demonstrations and test drives to communicate trim levels, options, and performance benefits.
Guided buyers through financing, leasing, and purchase paperwork with accuracy and attention to detail.
1 Year 8 Months
04.2006 - 12.2007
1 Year 8 Months
STORE MANAGER
Lumber Liquidators | Baltimore, Maryland
04.2006 - 12.2007
Coordinated staff schedules, assigned duties, and oversaw training and performance evaluations to optimize team effectiveness.
Resolved customer complaints with empathy and professionalism related to sales and service.
Represented company at trade association meetings to promote products and strengthen industry relationships.
7 Months
09.2005 - 04.2006
7 Months
FIELD MANAGER
Dunn's Floor Covering | Hanover, Maryland
09.2005 - 04.2006
Coordinated daily flooring installations across 15 job sites from Annapolis to southern Pennsylvania, ensuring timely project execution.
Performed inspections of homes before, during, and after installations to verify quality standards and adherence to specifications.
Executed customer-service inspections and resolved on-site issues, documenting repairs for installer follow-up to enhance customer satisfaction.
4 Years
09.2001 - 09.2005
4 Years
INSTALLATION MANAGER / FIELD MANAGER
Creative Touch Interiors | Landover, Maryland
09.2001 - 09.2005
Tracked project status and coordinated installation steps across 10 or more job sites.
Coordinated daily carpet installations and customer-service repairs, ensuring timely completion and customer satisfaction.
Monitored project status and streamlined installation steps across 10 or more job sites to enhance workflow.
Evaluated sites before, during, and after installation, identifying and addressing final repairs or corrections to maintain quality standards.
Coordinated installation schedules, material deliveries, and crew assignments to keep projects moving efficiently.
Reviewed jobsite readiness, measurements, and product specifications before installation began.
Directed installers and subcontractors to maintain quality standards and consistent workmanship.
Resolved on-site issues quickly, minimizing delays and rework during flooring installations.
Trained installation teams on procedures, safety practices, and customer service standards.