Scott Scroggy

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
• Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
• Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
• Conducted regular audits of production facilities, ensuring compliance with industry standards and regulations.

Developed and implemented turf and ornamental programs for 9 branches of a large southeastern full service landscape company, managing over 60m/ft2 of warm and cool season grasses.

Managed multiple managers and technicians throughout GA, SC and FL

Purchased all needed equipment, fertilizers, pesticides, etc. as needed to produce quality turfgrass product.

Assured record keeping and inventory tasks were performed on regular basis.

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.