Scott Sealy

• Delivered exceptional customer service in fast-paced environment.
• Maintained cleanliness and organization of workspaces and dining areas.
• Collaborated with team members to ensure smooth operations during peak hours.
• Trained new crew members on procedures and best practices for efficiency.
• Monitored inventory levels and assisted with stock replenishment as needed.
• Implemented process improvements to enhance service delivery and reduce wait times.
• Resolved customer complaints effectively, ensuring satisfaction and repeat business.
• Worked well with teammates and accepted coaching from management team.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Utilized strong communication abilities to relay order details clearly between front-of-house staff and leadership team members.

Cultivated employee relations and resolved HR inquiries to improve workforce satisfaction across two bargaining units. Streamlined grievance resolution processes, reducing weekly issues from 4-6 to two monthly cases. Provided strategic guidance and oversight to facilitate compliance assurance in CBA administration processes.

Analyzed existing policies and implemented updates to work rules and disciplinary procedures for bargaining units, enhancing operational effectiveness. Facilitated communication as primary liaison for resolving employee relations issues.

• Acted as a reliable business partner for administration and maintenance of inflight flight operations records.
• Conducted thorough investigations of anonymous and known complaints from global compliance reports, providing actionable recommendations to field and base leadership.
• Analyzed EEOC charges and provided support in drafting position statements alongside internal and external legal teams.
• Provided strategic support to base leaders in developing discipline documentation, ensuring alignment with past practices and relevance.
• Assisted in interpreting CBAs with IAM Alpha and IBT during negotiations. Supported development of contract language to enhance communication. Collaborated with team members to align on negotiation strategies.
• Achieved consistency and relevance in last chance agreements through diligent monitoring of the process. Created tailored last chance agreements to address unique situations.
• Collaborated on language enhancements to ensure clarity and compliance in ExpressJet employee handbook.
• Oversaw unemployment claim processes to enhance financial performance.
• Oversaw project execution by coordinating with various teams to achieve timely and budget-compliant outcomes. Managed stakeholder relationships to align project goals with organizational objectives. Facilitated resource allocation to optimize project delivery.

• Streamlined account executive hiring process, achieving a turnover reduction from 99% to 35% through effective collaboration with sales managers and insightful feedback to talent managers on applicant suitability.
• Conducted employee relations training sessions aimed at empowering field leaders and minimizing the need for third-party representation.
• Conducted comprehensive and unbiased investigations of all 'hot line' calls, ensuring thorough analysis and resolution.
• Collaborated with employment attorneys to compile relevant information and develop comprehensive responses to EEOC charges.
• Collaborated weekly with talent acquisition teams to address critical staffing requirements.
• Collaborated with RVP General Managers and safety team to review weekly incidents and reportable accidents, identifying concerns and addressing unsafe behaviors.
• Engaged with Labor Relations leadership to drive four union organizing initiatives, achieving victory in all campaigns.
• Engaged in negotiations of Memoranda of Agreement (MOAs) to advocate for the interests of General Managers, Regional Vice Presidents, and the company.
• Achieved timely approvals for terminations, promotions, off-cycle compensation increases, and transfers, enhancing workforce efficiency. Reviewed rehire applications to identify top talent for reintegration into the organization.
• Spearheaded talent acquisition strategies to elevate workforce quality and ensure alignment with organizational objectives.
• Facilitated employee relations programs aimed at improving workplace morale and resolving interpersonal conflicts efficiently.
• Guided HR team members in professional development, fostering growth and enhancing service delivery capabilities.
• Executed comprehensive employee evaluations, delivering constructive feedback and guidance for professional development.
• Facilitated planning, monitoring, and appraisal of employee performance through training managers in effective coaching and disciplinary techniques.
• Facilitated open communication channels between HR department and employees to ensure timely issue resolution.
• Evaluated workforce metrics to uncover trends influencing strategic resource allocation and development decisions.
• Provided comprehensive information on health benefits and 401k options to enhance employee understanding.

• Enhanced HR accessibility for technicians, driving turnover reduction from 19.3% to 3.9%, surpassing the 2013 goal of 16%.
• Facilitated staffing completion across 4.5 districts by end of Q1 2013, ensuring effective onboarding for approximately 50% of southern region's new hires.
• Spearheaded initiative to achieve full participation in new market-based benefits program for approximately 600 associates across 9 states in 2012.
• Directed three performance review cycles to enhance employee development and maintain on-time review submissions.
• Analyzed and reestablished performance accountability protocols to achieve timely monthly evaluations.
• Managed re-recruitment processes for incoming and returning associates on leave of absence, achieving a significant reduction in turnover cases from 12 in 2012 to zero.
• Designed and instituted HR policies aimed at improving employee satisfaction and retention rates.
• Implemented streamlined hiring procedures, focusing on attracting and retaining top talent in the organization.
• Facilitated conflict resolution and promoted a collaborative workplace environment to enhance employee satisfaction.
• Executed performance evaluations, delivering constructive feedback to enhance employee development and accountability.
• Partnered with management to synchronize HR strategies with organizational goals and objectives.
• Monitored and enforced compliance with labor laws and regulations, ensuring alignment with industry standards and best practices.
• Oversaw employee relations issues, resolving conflicts with professionalism and discretion.
• Executed comprehensive internal investigations to address employee concerns with integrity and transparency.
• Ensured company compliance with local, state, and federal laws, as well as organizational standards.
• Oversaw complex benefits administration, ensuring precise enrollment and prompt claims processing.
• Delivered expert guidance on labor laws and regulations to ensure compliance and mitigate legal risks.
• Monitored and assessed workforce trends to strategically address emerging skill gaps and optimize staffing solutions.
• Facilitated resolution of employee claims to address performance concerns and harassment allegations.
• Championed diversity and inclusion initiatives by spearheading targeted training programs and establishing inclusive hiring practices.

• Delivered expert advice and support to associates and managers regarding associate relations issues, enhancing communication and resolution processes.
• Managed approximately 2560 cases from assignment through resolution, focusing on conflict resolution and adherence to FMLA, ADA, wage and hour laws, and state-specific regulations.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

• Oversaw associate relations for District 6, managing approximately 1200 hourly and salaried associates across eight stores.
• Oversaw HR operations for three diverse Home Depot stores. Directed staffing strategies to optimize workforce performance for around 640 associates. Championed performance management and development programs. Provided guidance and support to three HR coordinators to strengthen HR initiatives.
• Managed investigations into discrimination EEO charges and wrongful termination claims to uphold workplace integrity and fairness.
• Implemented initiatives that resulted in the district having the fewest ethics complaints and EEO charges in the region.
• Counseled management on employee relations issues, facilitating conflict resolution and fostering a positive workplace culture.
• Streamlined onboarding procedures, increasing efficiency and ensuring new hires received necessary resources promptly.
• Managed performance appraisal systems, ensuring alignment with organizational goals and supporting employee development plans.
• Coached supervisors on HR best practices, improving team management capabilities and driving consistency across departments.
• Led initiatives for diversity and inclusion programs, promoting a more equitable work environment throughout the organization.
• Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
• Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
• Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
• Implemented and supervised orientation procedures for new hires.
• Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
• Coached managers through employee engagement, documentation, discipline and performance improvement plans.
• Met with staff to resolve difficult situations related to performance and conflict management.
• Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
• Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
• Liaised with HR and payroll to coordinate and manage employee leaves of absence.
• Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.

• Achieved increased store sales and profitability through strategic leadership at Home Depot. Successfully directed management teams to maintain optimal stock and merchandising. Delivered exceptional customer service, aligning with company values and ethical standards.
• Directed store operations, ensuring compliance with safety standards and company policies.
• Managed daily inventory levels, optimizing stock availability and minimizing shrinkage.
• Led and developed team members through training programs and performance evaluations.
• Analyzed sales data to identify trends, informing strategic merchandising decisions.
• Cultivated relationships with vendors to negotiate favorable terms and product selection.
• Oversaw budgeting and financial planning, maintaining profitability while managing expenses.
• Coordinated community outreach initiatives to strengthen brand presence and customer loyalty.
• Established a positive work environment by fostering open communication and promoting teamwork among employees.
• Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
• Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
• Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
• Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
• Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
• Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
• Enhanced store profitability by implementing effective inventory management and pricing strategies.
• Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
• Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
• Monitored competitor activities to identify potential threats or opportunities for growth within the market.
• Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
• Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
• Supervised and effectively trained 130-185 employees to decrease process lags and boost productivity.
• Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
• Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
• Overcame challenges presented by seasonal fluctuations in business by developing innovative sales initiatives tailored to specific months or seasons.
• Managed inventory control, cash control, and store opening and closing procedures.
• Supervised guests at front counter, answering questions regarding products.