Scott Seedorf
Seattle,WA
Summary
Experienced with meticulous evidence collection, analysis, and case resolution. Utilizes critical thinking and problem-solving to uncover essential information in investigations. Track record of maintaining confidentiality and handling sensitive information with care.
Overview
28
28
years of professional experience
Work History
Investigator
USDOL/EBSA
05.2006 - Current
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and evidence associated with investigations.
Benefit Advisor
USDOL/EBSA
09.2000 - 05.2006
- Developed and maintained strong rapport with benefit plan participants through regular communication and outstanding service delivery, leading to high levels of trust and loyalty.
- Coordinated seamless transitions between benefit plan providers for benefit plan participants, minimizing disruptions and ensuring smooth coverage continuation.
- Public speaking
- Maintained up-to-date knowledge of applicable laws and regulatory changes, allowing for accurate advice.
Customer Service Representative
Internal Revenue Service
07.1997 - 09.2000
- Handled a high number of tax payer phone calls.
- Managed stressful situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved tax payer issues with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for tax payers.
- Responded to customer requests for products, services, and federal tax information.
- Maintained knowledge of tax payer reading materials, tax law for individual filers, and tax forms.
Education
Master of Arts - Public Administration
Eastern Washington University
Cheney, WA06-1995
Bachelor of Arts - Government
Eastern Washington University
Cheney, WA06-1995
High School Diploma -
Moses Lake High School
Moses Lake, WA06-1988
Skills
- Detailed report writing
- Interview techniques
- Ethical and honest
- Due diligence
- Investigation company officials and Participants of benefit plans
- Interviewing witnesses
- Report development
- Data review
Timeline
Investigator
USDOL/EBSA
05.2006 - Current
Benefit Advisor
USDOL/EBSA
09.2000 - 05.2006
Customer Service Representative
Internal Revenue Service
07.1997 - 09.2000
Master of Arts - Public Administration
Eastern Washington University
Bachelor of Arts - Government
Eastern Washington University
High School Diploma -
Moses Lake High School
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