Scott Sherman
Lobby Ambassador/Front Desk Agent
Lahaina,Hawaii
Summary
Results-driven professional focused on delivering exceptional support for consumer needs. Successfully manages concerns and resolves conflicts to maximize consumer satisfaction. Offers strong background in consumer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Lobby Ambassador/Front Desk
Montage/Marriott
10.2022 - Current
- Resolve front desk requests during each shift through prompt communication and follow-up.
- Handle guest check-ins per shift while maintaining a welcoming and organized front desk.
- Greet guests professionally and respond to inquiries with clear, courteous, and timely service.
- Personalized property overview and guest escort to their residence upon every arrival.
- Process check-ins, check-outs, and room assignments while keeping information accurate and organized.
- Coordinate with housekeeping and other departments to support smooth guest arrivals and departures.
- Support lobby operations by monitoring guest needs and maintaining an attentive, professional presence.
- Assist with reservations, confirmations, and stay details to help guests plan visits smoothly.
- Use hotel systems efficiently to update guest records, notes, and service requests accurately.
- Address guest concerns calmly and escalate issues to the appropriate team when needed.
- Maintain a polished lobby environment by checking presentation standards throughout the day.
- Build rapport with repeat guests to support a consistent and personalized service experience.
- Monitor front desk supplies and replenish materials to support daily guest service operations.
- Prepare routine shift handoffs with clear notes on guest needs, pending requests, and follow-up items.
- Promote hotel amenities and local information to help guests make informed choices during their stay.
- Track special requests and preferences to support attentive service for returning guests.
- Support front desk coverage during busy periods by staying organized and responsive to guest flow.
Art Consultant/Gallery Manager
Derubeis Fine Art On Metal
08.2021 - 09.2022
- Consistently led gallery in monthly sales.
- Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work and budgets.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prepared a variety of different written communications, reports and documents.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Handled numerous calls per day to address customer inquiries and concerns.
- Managed gallery operations, balancing customer service, scheduling, and day-to-day administrative needs.
- Prepared clear project proposals aligned with client goals, production timelines, and budget parameters.
- Coordinated with art, design, production, and print teams to keep projects moving smoothly.
- Built strong client relationships through attentive follow-up and responsive communication.
- Resolved customer concerns with calm, practical solutions that preserved trust and project momentum.
- Guided clients through artwork options and product details to support informed purchasing decisions.
- Maintained art and office supply inventory to support daily gallery and department operations.
- Drafted written communications, reports, and internal documents for staff and client use.
- Led educational art instruction that helped clients understand materials, presentation, and project options.
- Supervised employee hiring, training, and ongoing development within the gallery environment.
- Analyzed issues and recommended practical solutions to support smoother workflow and better customer service.
- Negotiated mutually beneficial agreements while protecting client needs and business objectives.
- Tracked sales activity and customer inquiries to support consistent follow-up and closing efforts.
- Supported budgeting and financial tracking for gallery needs and project-related spending.
Broker Associate
Realty Connect USA
04.2011 - 07.2020
- Accumulated over $16 million in sales within the first 18 months of operating as a licensed real estate agent
- Consulted on-site with custom builders, selling homes in the $1 million dollar range
- Work largely with investors and investment properties
- Bought and sold over 100 REO's and Short Sales
- Work with private lenders to raise capital for investment projects
- Developed an excellent rapport with custom builders to expand opportunities for growth
- Presented property listings to buyers and sellers with clear market context and tailored value positioning.
- Negotiated purchase terms, contingencies, and closing timelines to support smoother real estate transactions.
- Advised first-time buyers through property search, offer preparation, and closing coordination.
- Developed trusted relationships with custom builders to support repeat business and referral opportunities.
- Managed investor accounts with attention to property goals, pricing strategy, and transaction timing.
- Supported REO and short sale transactions by coordinating listings, offers, and closing requirements.
- Consulted with custom builders on-site to align buyer interests with available homes and project opportunities.
- Coordinated with private lenders and investment partners to discuss financing needs for property acquisitions.
- Reviewed market conditions to guide pricing recommendations and listing strategy for residential properties.
- Maintained organized records for listings, offers, contracts, and client correspondence throughout the sales cycle.
- Monitored transaction progress and followed up on pending items to keep deals moving toward closing.
- Prepared property information for client meetings, showings, and sales presentations.
- Applied business development skills to identify new buyer, seller, and investor opportunities.
- Used financial management knowledge to discuss investment property goals and potential deal structures with clients.
Owner/Broker
Re/Max Professional Group
01.2004 - 03.2011
- Maintained daily operation of company that consisted of management of sales associates and administrative staff
- Recruitment and marketing of company and additional sales associates and back office record keeping and accounting
- Created realtor and buyer incentives and strategies with agents, builders and buyers.
- Organized charity and public events to bring awareness to the neighborhood, generating lead flow.
- Developed an excellent rapport with custom builders to expand opportunities for growth.
- Researched the current market in our market to stay informed and give superior sales presentations.
- Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Managed daily operations for sales associates and administrative staff across listings, client follow-up, and office workflow.
- Coordinated property marketing materials, including brochures, ads, and listing updates, to expand buyer visibility.
- Prepared sales presentations using current market research to support informed pricing and client discussions.
- Supported recruitment efforts for sales associates by presenting the office value proposition and growth opportunities.
- Tracked back office records and accounting details to keep operational paperwork current and accessible.
- Developed incentive ideas for agents, builders, and buyers to support engagement and close opportunities.
- Reviewed sales opportunities and market conditions to guide pricing, positioning, and client recommendations.
- Maintained strong follow-up with clients throughout listing, inquiry, and closing stages.
- Provided guidance on property exposure methods through networking, public advertising, and listing channels.
- Negotiated listing terms and buyer interests to support balanced outcomes for all parties involved.
- Monitored office priorities and project timelines to keep daily activities moving efficiently.
- Advised on business development opportunities that aligned with office goals and local market demand.
Sales Associate
Daniel Gale
01.2002 - 03.2003
- Guided home buyers and sellers through the process of real estate transactions.
- Generated lists of properties that were compatible with buyers' needs and financial resources.
- Maintained high referral rates and exceptional feedback from previous clients.
- Educated clients on the current real estate market and answered any questions they had.
- Cold called clients to obtain their exclusives.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Wrote contract documents, purchase agreements and closing statements.
- Actively follow up with prospects and hot leads.
- Communicated with owners regarding home and loan status.
- Followed up with prospects throughout the sales process.
- Created and maintained a large client base by meeting needs and providing exceptional customer service.
- Showed residential properties and explained the features, value and benefits of available homes.
- Negotiated contracts and coordinated with lenders, attorneys and inspectors.
Education
Bachelor of Arts - Business/Psychology
University of Massachusetts Amherst
Amherst, MA06-1997
Skills
- Profit and Loss
- Strategic planning
- Financial Management
- Relationship building
- Partnership development
- Experienced Entrepreneur
Timeline
Lobby Ambassador/Front Desk
Montage/Marriott
10.2022 - Current
Art Consultant/Gallery Manager
Derubeis Fine Art On Metal
08.2021 - 09.2022
Broker Associate
Realty Connect USA
04.2011 - 07.2020
Owner/Broker
Re/Max Professional Group
01.2004 - 03.2011
Sales Associate
Daniel Gale
01.2002 - 03.2003
Bachelor of Arts - Business/Psychology
University of Massachusetts Amherst