Scott Sours
Sonesta Hotels
Denver,CO
33
years of professional experience
Highly motivated team member with a versatile background in hospitality and retail environments. Skilled in maintaining organizational requirements while ensuring an exceptional customer service experience. Ready to leverage expertise to enhance operational efficiency and customer satisfaction.
Work History
Laundry Assistant
5 Years 9 Months- Operated commercial laundry machines to ensure efficient processing of linens.
- Assisted in inventory management of laundry supplies, ensuring adequate stock levels.
- Maintained cleanliness and organization in laundry facility to optimize workflow.
- Collaborated with team members to meet tight turnaround times for guest services.
Lobby Attendant
3 Years 10 Months- Ensured a positive first impression of the hotel.
- Maintained cleanliness and organization in lobby area to enhance guest experience.
- Assisted guests with inquiries, providing accurate information about hotel amenities and services .
Sales Associate and Part Time Manager
13 Years 3 Months- Assisted customers in product selection and provided detailed product information.
- Maintained store appearance and organized merchandise displays for optimal presentation.
- Processed transactions accurately using point-of-sale systems and handled cash management.
Leasing Assistant
5 Years 1 Month- Vehicle leasing support to provide exceptional customer service in a fast paced environment.
- Local and long distance transportation and delivery of automobiles.
- Maintain oversight of cleaning details and mechanical inspection to ensure customer satisfaction.
Education
Associates Degree - General Studies
Skills
Extensive Hotel and Customer Service Experience
Highly Motivated Team Member who works in multi-cultural environments
Support role in high-traffic locations
Timeline
Laundry Assistant
Sonesta Hotels
01.2021 - CurrentRead More
Lobby Attendant
The Crawford Hotel
01.2016 - 11.2019Read More
Sales Associate and Part Time Manager
Lamps Plus
01.2000 - 04.2013Read More
Leasing Assistant
Centennial Leasing and Sales
12.1993 - 01.1999Read More
Arapahoe Community College
Associates Degree from General Studies
Read More