Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Spencer

Baldwinsville,NY

Summary

Advanced Shipping Technology Business Analyst with UPS, skilled in data analysis and project management. Proven track record in developing custom shipping solutions and optimizing processes. Adept at team collaboration and requirements gathering, leveraging SQL and C# to drive project success and enhance customer satisfaction.

Overview

19
19
years of professional experience

Work History

Advanced Shipping Technology Business Analyst

United Parcel Service
01.2023 - Current
  • Actively participated in project meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed blueprinting documentation to support development efforts, helping integrators understand customer requirements.
  • Support project integrators by providing guidance, help troubleshoot coding challenges and assist in support issues.
  • Interacted with external customers to understand business needs and translate into requirements and project scope.

Advanced Shipping Technology Integrator

United Parcel Service, UPS
01.2012 - 12.2022
  • Built custom shipping solutions for UPS customers using a variety of technologies and frameworks.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated strong communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer Solutions Specialist

United Parcel Services, UPS
01.2006 - 12.2011
  • Assisted Customer Solutions by reporting on project status and activities for the district.
  • Performed recordkeeping and administrative tasks for Customer Solutions team members
  • Helped developed custom reports to provide up-to-date information on project status.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Computer Information Systems

Columbia College
Columbia, MO
12-2011

Skills

  • Data analysis

  • Requirements gathering

  • Team collaboration

  • Project management

  • SQL proficiency

  • Gap analysis

  • Process optimization

  • C#

  • Product development

  • HTML and CSS

  • Multitasking and organization

Timeline

Advanced Shipping Technology Business Analyst

United Parcel Service
01.2023 - Current

Advanced Shipping Technology Integrator

United Parcel Service, UPS
01.2012 - 12.2022

Customer Solutions Specialist

United Parcel Services, UPS
01.2006 - 12.2011

Computer Information Systems

Columbia College

Similar Profiles

CREATE PROFILE