Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
years of professional experience
Work History
ZS ASSOCIATES
Princeton, New Jersey
Business Technology Analyst
09.2020 - Current
Job overview
Led a reporting operations project that involved running the weekly data load, dashboard validation, and stakeholder management
Collaborated with the client to enhance the usability and functionality of the dashboard
Conducted sprint meetings with the stakeholders to streamline the process of business requirement gathering and execution
Responded to issues with data discrepancy and dashboarperformance requirements to resolve the issues
Designed and administered user acceptance testing to achieve smooth transitions during new feature releases on the dashboard
TripAdvisor
Boston, MA
Sales Optimization Analyst Intern
06.2019 - 08.2019
Job overview
Gathered, organized and analyzed data to find out the best optimizing strategies for increasing client's ROI and sales
Generated heatmaps and pivot tables in excel to analyze the data
Advised business partners on how to best leverage tableau charts and drive actionable insights.
ed key metrics for sales, credit and warranties to drive success of business.
Hewlett Packard Enterprise
Bengaluru , India
Technical Solutions Consultant
11.2017 - 06.2018
Job overview
Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Extracted the salesforce data about customer calls,reviews, and queries from CRMs using SQL and analyzed it on the reporting dashboards
Recommended changes, improvements or enhancements in products to product development team based on customer feedback
Education
Texas A&M University
College Station, TX
Master of Science from Management Information Systems
05.2020
Skills
Maintaining Quality Assurance Standards
Data Flow Diagrams (DFDs)
Data Connectivity
Team Support
Performance Optimization
User Acceptance Testing (UAT)
Technical Support and Assistance
Business Requirements Documents (BRDs)
Data Analysis
Data-Driven Testing
Customer Needs Assessments
Client Requirements
Operational Analysis
Project Proposals
Agile Work Processes
Timeline
Business Technology Analyst
ZS ASSOCIATES
09.2020 - Current
Sales Optimization Analyst Intern
TripAdvisor
06.2019 - 08.2019
Technical Solutions Consultant
Hewlett Packard Enterprise
11.2017 - 06.2018
Texas A&M University
Master of Science from Management Information Systems