Gloria April
Saint Augustine
Summary
Dynamic Senior Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Epic Analyst
HCI Group Inc.
10.2021 - 10.2022
- Improved workflow efficiency by analyzing Epic system processes and identifying areas for improvement.
- Streamlined data entry tasks by developing customized templates and forms within the Epic software suite.
- Enhanced patient care quality by training healthcare staff on optimal use of the Epic platform.
- Ensured accurate billing practices with thorough analysis of charge capture protocols in the Epic system.
- Optimized user experience by troubleshooting and resolving various technical issues related to the Epic system.
- Collaborated with cross-functional teams to ensure seamless integration between Epic and other healthcare applications.
- Minimized risk exposure through rigorous testing of software updates, patches, and enhancements prior to deployment across enterprise environments.
- Fostered a culture of continuous improvement through active participation in Epic user group meetings, conferences, and training events.
- Maintained strong customer relationships and met service level expectations for supported services.
- Defined IT process workflows through meetings with stakeholders.
- Analyzed technical problems with high accuracy and attention to detail.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Offered input for complex documents to support client-ready final versions.
- Developed diagrams to describe and lay out logical operational steps.
Senior Epic Analyst
CSI Healthcare IT
06.2019 - 06.2021
- Improved workflow efficiency by analyzing Epic system processes and identifying areas for improvement.
- Streamlined data entry tasks by developing customized templates and forms within the Epic software suite.
- Enhanced patient care quality by training healthcare staff on optimal use of the Epic platform.
- Ensured accurate billing practices with thorough analysis of charge capture protocols in the Epic system.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Championed change management initiatives by incorporating feedback from end-users into future project plans and improvements.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly.
- Led and managed staff of [Number] team members engaged in administering complex IT infrastructure.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed and implemented strategic project plans to meet business objectives.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Met project deadlines without sacrificing build quality or workplace safety.
- Communicated project updates to stakeholders at all levels.
- Partnered with project team members to identify and quickly address problems.
- Monitored and tracked project progress to support timely completion.
- Led cross-functional teams to successfully complete IT projects.
- Updated customers and senior leaders on progress and roadblocks.
- Wrote, updated and maintained project documentation.
- Established and enforced project timelines and deadlines.
- Implemented best practices to drive quality IT project delivery.
- Resolved staff conflicts and identified potential areas of improvement.
- Created and implemented contingency plans to address potential risks.
- Coordinated with external vendors to deliver IT project components.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Trained personnel on use of IT tools and applications.
- Generated reports for IT project progress and performance.
- Managed various IT projects to meet deadlines and customer requirements.
- Developed and introduced IT strategies to improve operational efficiency.
- Identified and implemented cost-saving measures in IT projects.
- Devised test plans to validate accuracy of IT projects.
- Conducted quality assurance to verify accuracy of data used in IT projects.
Education
Master of Science - Nursing
University of Phoenix
Jacksonville05.2002
Bachelor of Science - Nursing
University North Florida
Jacksonville, FL06.2000
Skills
- EPIC Reporting
- Manual Testing
- Customer Satisfaction
- Mission Critical Applications
- User Experience
- Detailed Meeting Minutes
- Production Work
- Medical History
- Third-Party Systems Integration
- EPIC EMR
- Client Requirements
- Problem Resolution
- Team Support
- Maintaining Quality Assurance Standards
- Product Release
- System Documentation
- System Performance
- Continuous Improvement
- Knowledge Base
- Workflow Implementation
- Records Management Systems
- Technical Presentations
- Team Meetings
- Customer Needs Assessments
- Business Processes and Procedures
- Test Coordination
- Web Applications
- Customer Relationship Management
- Systems Thinking
- Office Support
- Usability Testing
- Staff Management
- Log Files
- Knowledgeable about Diseases
- Technical Support and Assistance
- Information Technology
- Regression Testing
- Improvement Recommendations
- Electronic Medical Record
- Applicant Relations
- Sales Presentation
- Statistical Data
- Network Performance
- Project Specifications
- Epic Software
- Requirements Specifications
- Creative Solutions
- Medical Research
- Functional and Business Requirements
- Responding to Technical Questions
- Test and Optimize Systems
- User Provisioning
- Troubleshoot Malfunctions
- Quality Assurance
- Gather Project Requirements
- Processing Refunds
- Patient Data Management Systems
- Strategic Planning
- Technical Support
- Medical Records Management
- Programming Skills
- Analyzing Documentation
- Operating Procedures
- Train Users
- Network Computer
- Employee Research
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved lost revenue which led to increased revenue over 1 year.
- Achieved inventory control by completing improved tracing of stock and personnel waste management with accuracy and efficiency.
- Achieved improved testing results of practical nursing students by introducing testing software for pretesting access at practical nursing school for students to practice prior to national testing tasks.
- Collaborated with team of 3 in the development of infection control integration with outside companies to improve Septic patients in USA.
Affiliations
Elks
American Legion
Veterans of Foreign Wars
Social Club of Palm Coast, Inc
American Nurses Association
Sigma Theta Tau
Notary State of Florida
Registered Nurse United Kingdom
Certification
- Licensed Registered Nurse - 1983-current
- Licensed Registered Nurse United Kingdom -
Timeline
Senior Epic Analyst
HCI Group Inc.
10.2021 - 10.2022
Senior Epic Analyst
CSI Healthcare IT
06.2019 - 06.2021
Master of Science - Nursing
University of Phoenix
Bachelor of Science - Nursing
University North Florida
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