Jolene WHITE
Fort Worth
Summary
Results-driven Epic Analyst with expertise in workflow optimization and user training. Proven ability to troubleshoot system issues and enhance user experience, driving effective communication and leadership in healthcare environments.
Overview
34
34
years of professional experience
Work History
Senior Epic Analyst
Cook Children's Medical Center
Fort Worth
12.2016 - Current
- Configured system settings to optimize workflows and enhance user experience.
- Supported end-users by troubleshooting issues and providing timely resolutions.
- Facilitated user training sessions to enhance understanding of Epic software functionalities.
RN Staff Nurse
Texas Health Harris Methodist Hospital
Fort Worth
11.1991 - 02.2017
- Administered medications and monitored patients for adverse reactions and effectiveness of treatments.
- Conducted health assessments and monitored patient progress throughout treatment protocols.
- Responded to emergency situations by implementing critical care protocols and coordinating with emergency teams.
- Trained and mentored new nursing staff on hospital policies and best practices for patient care.
- Engaged with families to provide support and information regarding patient conditions and treatment plans.
Principal Trainer
Blue Cross Blue Shield of Texas
Fort Worth
10.2013 - 11.2016
- Streamlined onboarding processes to enhance new hire integration and reduce time to productivity.
- Evaluated training programs to determine effectiveness and increase employee retention.
- Established an onboarding program for new hires that emphasized company values and culture.
Principal Epic Trainer
JPS Health Network
Fort Worth
10.2011 - 10.2013
- Facilitated hands-on training sessions for Epic software, enhancing user competency and confidence.
- Developed and maintained comprehensive training materials for various Epic modules, ensuring clarity and accessibility.
- Collaborated with clinical staff to tailor training approaches, addressing unique departmental needs and workflows.
- Documented training processes and user guides, contributing to organizational knowledge management efforts.
RN, PACU/Pre-Op Nurse
Nethery Eye Associates
Fort Worth
02.2008 - 10.2011
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
Education
Associate of Applied Science -
Weatherford College
Weatherford, Texas, TX05-2004
Skills
- Epic configuration
- Epic troubleshooting
- User training
- Healthcare workflows
- Electronic health records
- Patient relationship management
Timeline
Senior Epic Analyst
Cook Children's Medical Center
12.2016 - Current
Principal Trainer
Blue Cross Blue Shield of Texas
10.2013 - 11.2016
Principal Epic Trainer
JPS Health Network
10.2011 - 10.2013
RN, PACU/Pre-Op Nurse
Nethery Eye Associates
02.2008 - 10.2011
RN Staff Nurse
Texas Health Harris Methodist Hospital
11.1991 - 02.2017
Associate of Applied Science -
Weatherford College