Scott Struthers
Fredericksburg,VA
Summary
Dynamic driver and trainer with extensive experience at DHL Supply Chain, specializing in defensive driving and performance evaluation. Proven track record in enhancing driver training programs and fostering teamwork. Adept at maintaining compliance and optimizing routes, ensuring safety and efficiency in operations while delivering exceptional customer service.
Overview
28
28
years of professional experience
Work History
Driver/Trainer
DHL Supply Chain
Stafford, VA
01.2024 - Current
- Trained new drivers in safety protocols and operational procedures.
- Developed comprehensive training materials to enhance driver knowledge and compliance.
- Conducted performance evaluations to assess driving skills and adherence to company standards.
- Implemented feedback mechanisms for continuous improvement in driver training programs.
- Identified driver training needs to make recommendations to manager.
- Utilized technology platforms for tracking training progress and driver performance metrics.
- Collaborated with management to align training goals with organizational objectives.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
- Maintained regulatory compliance documentation to promote safety and compliance culture.
- Taught drivers how to drive, shift and back up trucks.
- Maintained accurate records of driver certifications, licenses, endorsements, and other required documentation for regulatory compliance purposes.
- Established a positive learning environment, fostering open communication between trainers and trainees.
- Collaborated with supervisor of transportation to discuss department needs and goals.
- Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
- Provided detailed reports on driver progress to management, supporting informed decisions regarding staffing needs and promotions.
- Collaborated with management to identify areas of improvement and develop targeted training initiatives.
Delivery Driver
McLane Company
Stafford, VA
06.2007 - 12.2023
- Delivered products efficiently, ensuring timely arrival and adherence to schedules.
- Operated company vehicles safely, following all traffic regulations and safety protocols.
- Inspected delivery vehicles daily for maintenance needs, enhancing operational reliability.
- Managed loading and unloading processes, optimizing cargo space utilization for deliveries.
- Trained new drivers on delivery procedures and safety measures, fostering team development.
- Implemented route optimization strategies, improving fuel efficiency and delivery times.
- Resolved customer inquiries regarding deliveries, maintaining high satisfaction levels through effective communication.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
Delivery Driver
Budweiser
Fredericksburg, VA
04.2003 - 06.2007
- Delivered packages to customer doorsteps and business offices.
- Expedited deliveries to meet customer deadlines and requirements.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Improved delivery accuracy by diligently checking orders before departure.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Contributed to environmental sustainability by following eco-friendly driving practices.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected load security and checked for damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Filled out load paperwork and DOT-mandated log books.
- Delivered products efficiently, ensuring timely arrival and adherence to schedules.
Corporate Officer
Fredericksburg Tree Care Company
Fredericksburg, VA
06.1998 - 04.2003
- Directed cross-functional teams to implement best practices in tree care and maintenance operations.
- Oversaw financial management, ensuring budget adherence and resource allocation across departments.
- Developed training programs for staff to improve skills and promote safety standards in tree care services.
- Established customer relationship management strategies to enhance client satisfaction and retention rates.
- Analyzed market trends to identify growth opportunities and inform business development strategies.
- Collaborated with regulatory agencies to ensure compliance with environmental guidelines and industry standards.
- Mentored junior staff, fostering professional development and promoting a culture of continuous improvement.
- Negotiated favorable supplier contracts, reducing costs without compromising on quality or service levels.
- Championed corporate social responsibility initiatives, enhancing the organization''s reputation as an ethical business partner.
- Coordinated office operations to enhance workflow efficiency and support staff productivity.
- Implemented new filing system, improving document retrieval times and organization.
- Trained and mentored junior staff on office procedures and best practices for efficiency.
- Led cross-departmental initiatives to enhance communication and foster collaborative work environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Education
No Degree - Computer Networking
Germanna Community College
Locust Dale, VASkills
Progress reporting
Teamwork and collaboration
Problem-solving
Computer proficiency
Task prioritization
Self motivation
Time management abilities
Timeline
Driver/Trainer
DHL Supply Chain
01.2024 - Current
Delivery Driver
McLane Company
06.2007 - 12.2023
Delivery Driver
Budweiser
04.2003 - 06.2007
Corporate Officer
Fredericksburg Tree Care Company
06.1998 - 04.2003
No Degree - Computer Networking
Germanna Community College