Scott Thomas
Arvada,CO
Summary
Software engineer with 3.5 years of development experience and expertise in customer-facing technical roles. Builds scalable and reliable solutions driven by customer needs and product focus. Combines engineering proficiency with strong communication skills to deliver impactful features that align with business objectives and enhance user experience.
Overview
6
6
years of professional experience
Work History
Software Engineer II
Smartsheet
03.2025 - 10.2025
- Developed and maintained core features of Smartsheet's Java application, including attachments, comments, and proofing functionality
- Assisted deployment of core functionality across new regions: GOV, EU, and AU
- Contributed to integration of Brandfolder's essential DAM functionality into Smartsheet's platform, driving significant sales growth
- Optimized productivity by implementing AI tools like Claude, Roo, Gemini, Copilot, and Qodo into software development processes
Software Engineer
Smartsheet
03.2022 - 03.2025
- Transitioned Brandfolder's suite of integrations from Python to Go and Temporal, improving observability and scalability.
- Led significant upgrades to Brandfolder's OAuth service, enhancing security and reducing vulnerabilities without interruptions.
- Developed and maintained microservices across teams, utilizing Python, Ruby, Go, and Java.
- Enhanced internal tools for Customer Support teams, streamlining operations and boosting productivity.
Senior Customer Support Solutions Engineer
Brandfolder (Acquired by Smartsheet)
11.2021 - 03.2022
- Guided Brandfolder support through acquisition and technical integration with Smartsheet
- Developed Brandfolder's Solution Engineering team to enhance operational capabilities
- Lead initiatives for solution engineering via scripts, documentation, and technical runbooks for enterprise scale data migration, manipulation, and processing
- Built internal tools for task assignment, tracking, and team metrics
Customer Support Solutions Engineer
Brandfolder (Acquired by Smartsheet)
11.2020 - 11.2021
- Managed CX API scripts through Git and GitHub for effective version control and collaboration.
- Developed essential documentation and frameworks adopted by Support Engineers and Customer Experience teams.
- Analyzed data pipeline issues between BigQuery and Postgres, ensuring integrity and continuity.
- Presented platform integrations to enterprise clients, showcasing product functionalities and advantages.
Technical Customer Experience Specialist
Brandfolder (Acquired by Smartsheet)
10.2019 - 11.2020
- Established Brandfolder's technical support team and contributed to foundational processes.
- Served as technical expert for all Brandfolder-related inquiries and operations.
- Managed ingestion and organization of client assets effectively.
- Supported data ingestion through GCP, hard drive uploads, and CSV files.
- Created client-specific SQL queries to retrieve and present data efficiently.
- Delivered technical and platform support through email, live chat, and customer calls.
Education
Certificate of Technical Studies - Backend Engineering
Turing School of Software & Design
Denver, CO06-2019
Certificate of Technical Studies - Full Stack Program
University of Denver
Denver, CO05-2018
Bachelor of Science - Biology
Virginia Tech
Blacksburg, VA05-2011
Skills
- Ruby / Rails
- Python / Flask
- Go
- Java / Spring
- Temporal orchestration
- AWS Services
- LLMs
- Generative AI tools
- Docker
- CI/CD pipelines
- RESTful APIs
- Relational Databases
- Test-driven development
- Version control systems
- Problem-solving skills
- Multitasking
- Effective communication
- Customer relations
- Technical documentation
Timeline
Software Engineer II
Smartsheet
03.2025 - 10.2025
Software Engineer
Smartsheet
03.2022 - 03.2025
Senior Customer Support Solutions Engineer
Brandfolder (Acquired by Smartsheet)
11.2021 - 03.2022
Customer Support Solutions Engineer
Brandfolder (Acquired by Smartsheet)
11.2020 - 11.2021
Technical Customer Experience Specialist
Brandfolder (Acquired by Smartsheet)
10.2019 - 11.2020
Certificate of Technical Studies - Backend Engineering
Turing School of Software & Design
Certificate of Technical Studies - Full Stack Program
University of Denver
Bachelor of Science - Biology
Virginia Tech