Scott Thompson
Stony Point Nc,NC
Summary
Adept at enhancing operational efficiency, demonstrated through a track record at Hassan Auto Repair where strategic use of diagnostic tools and workflow optimization led to significant repair time reductions. Skilled in hand-tool proficiency and fostering team collaboration, I consistently exceed performance metrics and customer satisfaction goals.
Overview
9
9
years of professional experience
Work History
Repair Associate
Hassan Auto Repair
Hickory, NC
11.2023 - Current
- Enhanced repair efficiency with effective use of diagnostic tools and software for troubleshooting device issues.
- Reduced average repair times by streamlining workflow processes, improving overall productivity within the team.
- Maintained detailed records of all repairs performed, ensuring accurate documentation for warranty claims and customer inquiries.
- Consistently met or exceeded performance metrics related to repair turnaround times, quality assurance scores, and customer feedback ratings.
- Offered personalized recommendations for accessories or additional services that could enhance customers'' experience with their devices.
- Performed regular maintenance on workshop equipment to ensure optimal functioning, minimizing disruptions due to technical malfunctions.
- Established strong relationships with suppliers to negotiate better rates on parts and expedited shipping, reducing overall costs for the business.
Warehouse Material Handler
Mitchell Gold Bob Williams
Hiddenite, NC
07.2022 - 11.2023
- Located materials and supplies by pulling and verifying items on production orders.
- Sorted materials for scanning to meet production goals.
- Operated various types of equipment, such as forklifts and pallet jacks, to safely transport materials throughout the facility.
- Collaborated with team members to optimize workflow, improving overall warehouse efficiency.
- Loaded trucks with outgoing shipments, adhering to weight restrictions and proper stacking methods to minimize risk of damage during transit.
- Maintained a clean and safe work environment by following safety protocols and conducting regular inspections.
- Leveraged forklift, hand truck or electric dolly to move or stack materials.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
Machine Operator
Mocarro Finishing and Dying
Statesville, NC
01.2016 - 06.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Education
Diploma - Mde 1,2,3
Alexander Central High
Taylorsville, NC06.1985
Skills
- Hand-tool proficiency
- Electrical Repairs
- Software Diagnostics
- Diagnostic Skills
- Mechanical Aptitude
- Mechanical skills
- Transportation safety
- Experience operating machines
Timeline
Repair Associate
Hassan Auto Repair
11.2023 - Current
Warehouse Material Handler
Mitchell Gold Bob Williams
07.2022 - 11.2023
Machine Operator
Mocarro Finishing and Dying
01.2016 - 06.2022
Diploma - Mde 1,2,3
Alexander Central High