Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Scott Uglow

Cheyenne,WY

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Breeze Thru Car Wash
Cheyenne, WY
07.2023 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.

Model

TJX Companies
Cheyenne, WY
02.2021 - 01.2024
  • Attended photoshoots and modeled garments for online catalogues.
  • Demonstrated a variety of looks such as casual, dressy, sporty. during photoshoots.
  • Followed instructions given by photographer or art director during photoshoots.
  • Reviewed images after each shoot and made adjustments as needed based on feedback from photographer or art director.

Customer Service Attendant

Breeze Thru Car Wash
Cheyenne, WY
03.2023 - 07.2023
  • Greeted customers and provided friendly customer service.
  • Provided assistance to customers with product selection, inquiries, and complaints.
  • Answered incoming calls in a professional manner and responded to customer inquiries.
  • Provided accurate information about products or services being offered for sale or promotion.
  • Adhered to company policies and procedures related to customer service operations.

Door-to-Door Sales Representative

EcoShield Pest Control
Salt Lake City, UT
11.2021 - 06.2022
  • Developed a rapport with potential customers by engaging in friendly conversation.
  • Provided detailed information about the products being sold and answered customer questions.
  • Explained the benefits of purchasing the product compared to competitors' offerings.
  • Attended weekly team meetings to discuss sales strategies and targets.
  • Listened to customers to understand needs and put together optimal solutions.
  • Weeded out unlikely prospects quickly and redirected time and efforts to potential customers.

Restaurant Busser

Sanfords Grub and Pub
Cheyenne, WY
07.2015 - 05.2016
  • Reset tables in a timely manner with clean silverware, napkins and condiments.
  • Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
  • Swept floors and removed garbage from dining area.
  • Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
  • Provided assistance to other employees when needed during peak business hours.

Education

Associate of Science - Accounting And Business Management

Laramie County Community College
Cheyenne, WY
05-2024

Associate of Science - Biology

Laramie County Community College
Cheyenne, WY
12-2022

East High School
Cheyenne, WY
05-2019

Skills

  • Product and service knowledge
  • Task Delegation
  • Employee Performance Evaluations
  • Interviewing
  • Employee engagement
  • Staff Training and Development
  • Policy Enforcement
  • Customer rapport
  • Staff Supervision

Accomplishments

  • Voted Class Clown in High School (2019).
  • All-State Mens Outdoor Track and Field (2018).
  • Mens Outdoor Track and Field Captain (2018-2019).

Affiliations

  • Volunteer Throws Coach at East High School.

Certification

  • Integrity Coaching - Integrity Coaching® enables managers to rise up and lead to maximize the potential of every member of your team. Your employees will see more in themselves, and your senior leaders will recast what they believe their roles to be, delegating more and freeing up time for strategic priorities.
  • Crucial Conversations - Crucial Conversations for Mastering Dialogue teaches the tools for holding high stakes conversations in an effective way. Throughout the training you will have the opportunity to apply the skills to real life challenges you are facing.

Timeline

Assistant Manager

Breeze Thru Car Wash
07.2023 - Current

Customer Service Attendant

Breeze Thru Car Wash
03.2023 - 07.2023

Door-to-Door Sales Representative

EcoShield Pest Control
11.2021 - 06.2022

Model

TJX Companies
02.2021 - 01.2024

Restaurant Busser

Sanfords Grub and Pub
07.2015 - 05.2016

Associate of Science - Accounting And Business Management

Laramie County Community College

Associate of Science - Biology

Laramie County Community College

East High School
Scott Uglow