Scott Van Newhouse
Cleveland,OH
Summary
Experienced with recruitment processes, employee onboarding, and benefits administration. Utilizes conflict resolution techniques to address workplace issues effectively.
Overview
14
14
years of professional experience
Work History
Human Resources Assistant
Cuyahoga County Board Of Elections
08.2024 - Current
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Head Cocktail Server
Brennan's
11.2019 - 03.2023
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Mentored new team members on best practices for excellent customer service as a Head Cocktail Server role model.
- Increased repeat business by mastering the art of upselling and suggesting signature cocktails to customers.
Job Coach
Youth Opportunities Unlimited You
04.2016 - 09.2019
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
Hotel Concierge
Nola Hospitality Group
02.2011 - 01.2016
- Maintained detailed records of guest preferences in order to provide tailored recommendations during future stays, leading to enhanced guest loyalty.
- Organized transportation services for guests upon request, ensuring timely arrivals at their desired destinations.
- Assisted event planners in coordinating successful conferences, meetings, and weddings at the hotel by providing exceptional logistical support.
Education
Bachelor of Science - Public Policy Analysis
University of Baltimore
06.2010
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Human Resources Assistant
Cuyahoga County Board Of Elections
08.2024 - Current
Head Cocktail Server
Brennan's
11.2019 - 03.2023
Job Coach
Youth Opportunities Unlimited You
04.2016 - 09.2019
Hotel Concierge
Nola Hospitality Group
02.2011 - 01.2016
Bachelor of Science - Public Policy Analysis
University of Baltimore
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