Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic

Scott A. Vogel

Grand Rapids,Michigan

Summary

A friendly and hardworking person who holds himself to a high standard of integrity and pride myself on the fact of being thorough, paying close attention to detail, and communicate effectively.

Posses many years of varied experience in telephony technologies, thus requiring increased skills, knowledge, and responsibility. Have experience working with UCaaS products in a networked IT environment, with the knowledge and background necessary to support VoIP based telephony/data solutions as well as legacy equipment.

Experienced in the installation and maintenance of structured cabling, various audio and paging systems.

Have also worked in a supervisory-managerial role. Worked closely with sales during the proposal and planning stages for engineering solutions. Also supervised and participated in the implementation, programming and installation of those projects as Project Leader

Overview

40
40
years of professional experience

Work History

System Engineer/Technician

BSB Communications
06.2018 - Current
  • Design, programming and implementation of Mitel Cloud Connect UCaaS and Intermedia UCaaS VoIP communication systems
  • Completed projects by effectively applying design, technical knowledge and procedures
  • Provided client end user administration training on UCaaS deployments
  • Maintain and service existing legacy Mitel, Toshiba and ShoreTel communication systems
  • Provide technical support to inside sales and end users on all supported products
  • Continue to develop and maintain supportive relationships with branch staff and clients

Assistant Manager UC Solutions Group/ Senior Telecom Engineer

Central Interconnect, Inc
12.1997 - 06.2018
  • Department Manager in daily events and functions, including scheduling and dispatching
  • Assist Sales Department with engineering on pre/post sales contracts with clients
  • Coordinated, managed and supervised deployment of new installations
  • Configuration, programming, installation and maintenance of Toshiba Telecommunications Systems
  • Deployment of networked multi-sight premise and VoIP systems solutions in campus environments. Both server and cloud based.
  • Maintained and serviced existing customer base telephone and voicemail systems, consisting of approximately 500 clients
  • Directly supervise and evaluate field work of department technicians
  • Provide technical support to inside sales staff and end users
  • Research for new technologies and applications
  • Develop and maintain supportive relationships with clients

Lead Technician/ Programmer - Installer

VanBelkum Business Systems
08.1988 - 12.1997
  • Assisted Sales Department with engineering on pre/post sales contracts with clients
  • Coordinate, manage and supervise deployment of new installations
  • Configuration, programming, installation, support and maintenance of Teleco (Toshiba) Iwatsu, Nortel Telecommunications systems
  • Installations of large multi sight Centrex applications
  • Structured cabling installation and maintenance
  • Maintain existing customer base telephone and voicemail systems consisting of approximately 300 clients
  • Directly supervise field work of department technicians
  • Provide phone support to inside sales staff and end users
  • Develop and maintain relationships with clients

Lead Technician/ Programmer - Installer

Uni-tech Communications, Inc
06.1987 - 07.1988
  • Coordinate and Manage deployment of new installations awarded by local interconnect companies
  • Installation, maintenance and repair of a variety of telecommunication systems including Toshiba, Iwatsu, NEC, Nortel and 1A2 Key
  • Directly supervise work of company technicians
  • Structured cabling installation and maintenance

Technician/ Installer

Universal Telephone, Inc
02.1986 - 06.1987
  • Coordinate deployment of new installations awarded by local interconnect companies
  • Installation, maintenance and repair of a variety of telecommunication systems including Toshiba, Iwatsu, NEC, Nortel and 1A2 Key
  • Directly supervise work of technicians within crew
  • Structured cabling installation and maintenance

Installer

Express Communications, Inc
12.1984 - 02.1986
  • Installation, maintenance and repair of a variety of telecommunication systems including Toshiba, Iwatsu, NEC and 1A2 key
  • Structured cabling installation and maintenance

Education

High School Diploma -

Ottawa Hills High School
Grand Rapids, MI

TRAINING AND CERTIFICATIONS

Skills

  • Design, deploy, and manage voice communication systems
  • Proficient in cloud VoIP solutions as well as knowledgeable in traditional legacy telephony
  • Provide technical support and guidance to internal teams and end-users
  • Strong problem-solving skills to diagnose and resolve voice network issues
  • Excellent communication skills to collaborate with internal teams and vendors
  • Ability to work collaboratively in a team environment and also independently
  • Project Management
  • Strong method troubleshooting and proper procedures therein
  • Self Motivated and goal oriented
  • Time Management
  • VoIP Technologies
  • Data Networking

Accomplishments

    Most recently, I designed and configured one of Mitel's MiCloud Connect UCaaS solutions for a 52 site multi state deployment. I developed a coordinated numbering plan allowing inter sight dialing across the entire enterprise.


    During my tenure with Central interconnect I was Lead Engineer and programmer on one of Toshiba's first and largest multi sight VoIP system deployments that consisted of 21 sights in a secondary eduction environment.

Hobbies

In my free time I participate in various West Michigan cover bands as a vocalist. I also enjoy driving and displaying my classic car in car shows and events.

Timeline

System Engineer/Technician

BSB Communications
06.2018 - Current

Assistant Manager UC Solutions Group/ Senior Telecom Engineer

Central Interconnect, Inc
12.1997 - 06.2018

Lead Technician/ Programmer - Installer

VanBelkum Business Systems
08.1988 - 12.1997

Lead Technician/ Programmer - Installer

Uni-tech Communications, Inc
06.1987 - 07.1988

Technician/ Installer

Universal Telephone, Inc
02.1986 - 06.1987

Installer

Express Communications, Inc
12.1984 - 02.1986

High School Diploma -

Ottawa Hills High School

TRAINING AND CERTIFICATIONS
Scott A. Vogel