Scott Whilock
Sandy,UT
Summary
Dynamic leader with a proven track record at Brighton Ski Resort, enhancing customer satisfaction and streamlining operations. Skilled in event catering and staff training, I excel in fostering a motivated workforce, reducing turnover by implementing effective leadership strategies. Expert in cooking and customer service, I consistently deliver high-quality food and exceptional service.
Overview
17
17
years of professional experience
Work History
Cook, Cashier, Prep Worker
Old Mill Cafe
6080 Wasatch Boulevard Holladay, Ut, 84121
03.2022 - Current
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reconciled cash and credit card transactions to maintain accurate records.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Front House Restaurant Manager.
Brighton Ski Resort
Big Cottonwood Canyon Road
12.2007 - 12.2022
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reconciled cash and credit card transactions to maintain accurate records.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
Cottonwood High School
Murray, UTSkills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Frying
- Supply restocking
- Surface cleaning
- Hospitality and service industry background
- Kitchen equipment operation and maintenance
- Grilling
- Event catering
- Staff training
Timeline
Cook, Cashier, Prep Worker
Old Mill Cafe
03.2022 - Current
Front House Restaurant Manager.
Brighton Ski Resort
12.2007 - 12.2022
Cottonwood High School