Scott Wickes
Logistics Manager
Stanwood,WA
Summary
Dedicated Distribution and Logistics Technology Manager with 32 years of experience guiding high-volume, multi-level distribution teams, and product and service delivery systems. Proven ability to motivate and mentor diverse and inclusive teams of supervisors, dispatchers, and drivers. Effective at planning, configuring, and implementing enterprise logistics software, and providing training and technical support.
Overview
32
32
years of professional experience
3
3
years of post-secondary education
Work History
Dispatch Technology Manager
AAA Washington
Bellevue, WA
2007 - 2022
- Managed implementation of new technological improvements resulting in increased efficiency.
- Developed suggestions for technical process improvements to optimize resources.
- Presented business leaders with ROI estimations to drive project planning.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Researched and adopted new technologies to add value to existing offerings.
- Developed diagrams to describe and lay out logical operational steps.
- Recommended technology upgrades to improve client security.
Dispatch Manager
AAA Washington
Bellevue, WA
2002 - 2007
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Evaluated current operational processes to help develop, implement and improve practices.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
Distribution Manager
Coca-Cola Bottling Company Of Washington
Bellevue, WA
1999 - 2001
- Streamlined processes to enhance operational productivity and overall traceability.
- Hired, trained and evaluated 58 distribution supervisors, dispatchers, and delivery drivers to meet department targets.
- Implemented 3 new systems, resolved performance issues and expanded processes to meet diverse needs.
Delivery Supervisor
Coca-Cola Bottling Company Of Washington
Bellevue, WA
1992 - 1999
- Coordinated consistent on-time deliveries.
Dispatcher
Coca-Cola Bottling Company Of Washington
Bellevue, WA
1990 - 1992
- Directed dispatching and routing of 50 fleet vehicles.
Education
No Degree - Accounting/Business Management
The University of Montana
Missoula, MT 1987 - 1988
No Degree - Accounting/Business Administration
Montana State University - Bozeman
Bozeman, MT 1985 - 1987
Skills
Complex Problem Analysis
Operational and Technical Planning
Enterprise software implementation
Operational and Technical process improvement
Training and coaching
End user support
Staff Management
Budget control
Timeline
Dispatch Technology Manager
AAA Washington
2007 - 2022
Dispatch Manager
AAA Washington
2002 - 2007
Distribution Manager
Coca-Cola Bottling Company Of Washington
1999 - 2001
Delivery Supervisor
Coca-Cola Bottling Company Of Washington
1992 - 1999
Dispatcher
Coca-Cola Bottling Company Of Washington
1990 - 1992
No Degree - Accounting/Business Management
The University of Montana
1987 - 1988
No Degree - Accounting/Business Administration
Montana State University - Bozeman
1985 - 1987