Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Scott Woods

Rancho Santa Margarita,CA

Summary

Dynamic Assistant Manager at Verizon Wireless with a proven track record in driving sales and enhancing team performance. Skilled in report analysis and effective communication, I excel in problem-solving and training development, ensuring compliance and operational excellence while fostering a collaborative environment. Committed to achieving goals and developing future leaders.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Verizon Wirelesse We
07.2022 - Current
  • Oversee retail store operations to ensure alignment with Verizon's objectives including KPI, risk management, churn reduction, complio, and book of business.
  • Analyze daily reports to identify opportunities and celebrate achievements.
  • Ensured store adherence to Verizon's compliance requirements through merchandise management.
  • Helped multiple locations with their remodels.
  • Manage store returns, shipments, inventory management
  • Worked with various departments including tec support, building maintenance, facilities, IT,
  • Utilized core principles of ELEVATE to drive team success in achieving sales objectives while developing the future leaders of tomorrow.
  • Manage store scheduling

Solutions Specialist

Verizon Wireless
06.2012 - 06.2022
  • Meet sales goals by selling multiple products and services.
  • Ability to recommend solutions in complex situations adhering to guest needs.
  • Pay attention to detail in a fast paced environment.
  • Create and manage a book of business created from VZEngage calls.

Customer Service Representative

Verizon Wireless
09.2006 - 06.2011
  • Effectively explain billing concerns
  • Troubleshoot device malfunctions
  • Manage inventory returns, shipments, stock

Education

A.A. Stagg
Stockton, CA
2002

Skills

  • Report analysis
  • Problem-solving
  • Merchandising
  • Attention to detail
  • Training development
  • Adaptability
  • Time management abilities
  • Application support
  • Collaborative team player
  • Goal setting
  • Analytical thinking
  • Remote technical support
  • Adaptability and flexibility
  • Effective communication
  • Active listening
  • Network support
  • Team collaboration
  • Organizational skills
  • Reliability
  • Multitasking Abilities
  • Problem-solving abilities
  • Time management
  • Customer service
  • Software troubleshooting
  • Diagnosing device issues
  • Troubleshooting product problems
  • SAP
  • Recommending products
  • Product demonstration

Timeline

Assistant Manager

Verizon Wirelesse We
07.2022 - Current

Solutions Specialist

Verizon Wireless
06.2012 - 06.2022

Customer Service Representative

Verizon Wireless
09.2006 - 06.2011

A.A. Stagg

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Scott Woods